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Customer Service Representative

2 months ago

Baraboo, Wisconsin, United States United Cooperative Full time

Retail Store Team Member (Part-Time)

Location: United Cooperative

The Retail Store Team Member is responsible for delivering exceptional service to our customers in a friendly, professional, and efficient manner, fostering customer satisfaction and loyalty. This role involves performing cashier duties and/or food preparation tasks based on the specific needs of the store.

Key Responsibilities:

  • Creates a customer-centric atmosphere by providing courteous and helpful service that meets customer expectations.
  • Welcomes customers as they enter the store and expresses gratitude for their patronage.
  • Maintains a store environment that is always ready for customers.
  • Engages in suggestive selling techniques by recommending additional products that may interest customers.
  • Organizes daily tasks and prioritizes responsibilities to ensure all duties are completed efficiently.
  • Ensures the cash register is balanced and stocked with sufficient change at the start of each shift.
  • Accurately records all transactions in accordance with company procedures.
  • Handles product deliveries, verifying the accuracy of orders and invoices.
  • Reduces unnecessary expenses by adhering to company policies regarding spoilage and breakage.
  • Complies with regulations regarding the sale of restricted items.
  • Confirms the age of customers purchasing age-restricted products.
  • Prepares food and beverages in compliance with health and safety standards.
  • Maintains a clean and safe working environment, ensuring walkways are free from hazards.
  • Follows safety protocols and promptly reports any incidents involving employees, customers, or vendors.
  • Performs cleaning duties as required, including sweeping, mopping, and maintaining restrooms.
  • Ensures the exterior of the store and parking area are clean and well-maintained.

Additional Expectations:

  • Punctually attends scheduled shifts, dressed appropriately for work.
  • Accurately clocks in and out for each shift.
  • Communicates effectively with management and colleagues.
  • Adheres to the policies outlined in the employee handbook.
  • Completes any other related tasks as assigned by management.

Qualifications:

  • Strong communication, interpersonal, and listening skills.
  • Basic math skills.
  • Ability to read and follow instructions and recipes.
  • Capability to prioritize and manage multiple tasks.
  • Completion of Wisconsin Alcohol Seller/Server Training (age 18 and older).

Working Conditions & Physical Requirements:

  • Work is conducted in a retail store environment.
  • Ability to stand for extended periods.
  • Physical capability to sit, climb, stoop, kneel, crouch, and crawl.
  • Ability to lift and move items weighing up to 50 pounds.
  • Exposure to outdoor weather conditions while performing certain tasks.