Sales and Service Retail Specialist

2 weeks ago


Baraboo, Wisconsin, United States Great Wolf Lodge Full time

Compensation: $15 per hour

At Great Wolf Lodge, the Retail Attendant plays a vital role in creating memorable experiences for guests by facilitating the sale of merchandise and various products. This position involves guiding customers while managing the cash register, processing transactions, handling returns, and reconciling the register at the end of the shift.

Key Responsibilities:

  • Engages with guests to support their purchasing choices.
  • Delivers exceptional customer service and participates in suggestive selling techniques.
  • Ensures the retail outlet operates in accordance with established procedures.
  • Assists with merchandising tasks, including product display, inventory management, stocking, and pricing.
  • Handles cash transactions, utilizing the point-of-sale (POS) system and preparing daily financial reports.
  • Maintains the retail environment to the highest standards of cleanliness and presentation.
  • Provides support in other retail areas as required.
Essential Qualifications:
  • Completion of some high school education or equivalent.
  • Willingness to adapt work schedule based on business needs.
  • Basic math skills with the ability to perform addition, subtraction, multiplication, and division.
  • Strong customer service and communication skills; capable of understanding English language manuals related to safety and operations.
  • Successful completion of a background check and drug screening.
Preferred Qualifications:
  • Prior experience showcasing excellent customer service.
  • Ability to manage multiple tasks and prioritize effectively with minimal supervision.
  • Experience with cash handling and point-of-sale systems.
  • Demonstrated teamwork abilities.
  • Positive and energetic demeanor.
Physical Requirements:
  • Ability to lift items weighing up to 30 lbs.
  • Capable of sitting and/or standing for extended periods.
  • Able to bend, stretch, and twist as needed.


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