Senior Client Relationship Manager
1 week ago
Explore a realm of opportunities at Gallagher Benefit Services, where you can influence the future of workplaces across various sectors.
As a vital member of our organization, you will be the catalyst for positive transformation, assisting clients in creating environments where their workforce can excel.
Seize the chance to make a difference, unlock potential, and establish a legacy of significant change.
We recognize that every applicant brings unique qualities, including you. Therefore, even if you feel you are close but not an exact fit, we encourage you to consider this opportunity.
As the Senior Client Relationship Manager, you will be responsible for delivering outstanding service to Gallagher's clients by proactively managing client accounts.
Your involvement in branch initiatives will be crucial, and we will depend on your leadership abilities to guide our Client Service associates and foster a learning atmosphere.
You will leverage your business acumen and unwavering commitment to service to deepen our client relationships.We expect you to nurture and develop exceptional relationships within our branch and with our clients and vendor partners.
How You'll Make an ImpactYou will serve as the strategic relationship manager and client liaison, overseeing increasingly complex self-funded accounts while collaborating with senior colleagues.
You will identify clients' daily needs and offer solutions while managing their annual strategies.
By sharing market insights with clients, you will keep them informed of compliance-related matters.
You will facilitate collaboration with clients to communicate available resources within Gallagher that may not currently be utilized (such as Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.).
You will advocate for Gallagher's resources and tools to enhance efficiency in managing client deliverables.
Support the employee benefits Client Service Cycle to ensure a smooth renewal process, with a retention target of 95%.
Guide, develop, and mentor new hires, account management, and team resources.
Prioritize workflow and ensure accountability in both internal and external partnerships, aligning with the account management team to maintain compliance with local and corporate standards.
Complete internal professional development programs to gain insights into the insurance industry and GBS processes.
We expect our team to exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way.
What Skills Will Make Me Successful in This Role?
You possess strong communication skills that will enable you to build professional relationships with our business partners.
We are a collaborative team and seek teammates who understand the importance of deadlines and are receptive to constructive feedback.
Demonstrating a high level of professionalism in all interactions is essential.You take initiative to influence events, achieve team objectives, and retain clients.
Adaptability and composure in a dynamic environment that requires balancing multiple priorities are crucial.
You actively pursue the development of your professional skills and seek to enhance efficiency and productivity.
You are innovative and strive for continuous improvement, rarely settling for the status quo.
A willingness to learn Gallagher's tools, systems, and shared resources is important.
We value individuals who go the extra mile to achieve results that benefit the client, the branch, and Gallagher.
About You
Required:
A Bachelor's degree with 5+ years of client service and/or claims management experience -OR- a High School degree/GED with 10+ years of client service and/or claims management experience.
Appropriate licensing as required.
Preferred:
Previous knowledge of the insurance industry and experience managing client relationships.
Strong financial acumen.
Behaviors:
Proficient in utilizing technology to maximize productivity and quality.
Strong written and verbal communication skills, with the ability to engage others in consultative discussions.
Effectively manage and balance multiple, sometimes competing, priorities.
Work independently and self-directively.
Compensation and Benefits
In addition to a competitive salary, dynamic teams, and exciting career prospects, we offer a comprehensive range of benefits.
Medical, dental, and vision plans starting from day one.
Life and accident insurance.
401(K) and Roth options.
Tax-advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Other benefits include:
Digital mental health services.
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – enhancing your health through challenges, workshops, and digital fitness programs for overall wellbeing.
Charitable matching gift program.
And more...
We value inclusion and diversity.
Inclusion and Diversity
Inclusion and diversity (I&D) are integral to our business and embedded in our organizational culture.
For over 95 years, Gallagher has demonstrated a commitment to sustainability and supporting the communities where we operate.
Gallagher embraces the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we embody The Gallagher Way to its fullest.Gallagher believes in equal employment opportunities for all individuals and prohibits any form of discrimination based on protected characteristics as defined by applicable laws.
Equal employment opportunity extends to all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
Additionally, Gallagher will provide reasonable accommodations for known physical or mental limitations of qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.
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