Senior Community Banking Manager

6 days ago

Allentown, Pennsylvania, United States Firstrust Full time
Job Summary:
As a Senior Community Banking Manager at Firstrust, you will be responsible for leading a team of professionals in managing branch operations, developing business strategies, and ensuring exceptional customer service.

Key Responsibilities:
  • Create and manage annual budgets for community banking and branch network.
  • Oversee operating expenses and capital budgets to ensure budget objectives are met.
  • Develop and implement business plans, operational procedures, and system utilization to support community banking's strategic objectives.
  • Analyze profitability of branch locations and make recommendations to EVP.
  • Develop annual and long-term strategic plans for EVP, including organizational structure, new locations, and business analysis.
  • Exercise authority to manage performance improvement plans, FTE, identify branch needs, and make staffing recommendations.
  • Partner with HRBPs to ensure open vacancies, transfers, and promotions are filled in a timely manner.
  • Approve float and holiday staff coverage based on business needs.
  • Manage annual community banking performance review process to ensure Firstrust performance guidelines and employee feedback are conducted consistently.
  • Manage and approve incentive programs and processing for all branch staff.
  • Manage overall community banking management meeting planning and execution, including sales and operations.
  • Develop statistical analyses for EVP and manage projects requested by EVP.
  • Oversee community banking announcements and communications.
  • Review and recommend Branch Hours plans for implementation and communicate changes to Marketing.
  • Manage operational, sales, and administrative support staff in Community Banking to ensure full support of EVP and branches.
  • Responsible for quality assurance issues with regard to customer service and day-to-day operations of branches according to organization's policies and procedures.
  • Oversee department projects by setting deadlines, assigning resources & responsibilities, and monitoring and summarizing progress of project.
  • Promote and enhance corporate culture and foster development and implementation of organizational vision, policies, and guidelines.
  • Build constructive and effective relationships to support collaborative working environment.

Requirements:
  • Bachelor's Degree preferred or six (6) to eight (8) years of relevant work experience.
  • Strong leadership and people management skills and experience.
  • Superior analytical skills to determine areas of improvement and ability to find innovative solutions.
  • Experience in leveraging technology for business solutions.
  • Ability to recognize and focus on critical issues.
  • Superior written and verbal communication skills with demonstrated ability to lead a project and communicate results.
  • Strong ability to effectuate influence with a broad base of internal customers.
  • Extensive background in operating policies and procedures and employee development.

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