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Community Banking Director

1 month ago

Allentown, Pennsylvania, United States Firstrust Full time

Job Summary

The Community Banking Manager is responsible for leading a team of employees and managing multiple branches to develop business, provide exceptional customer service, and maintain operational integrity. This role requires strong leadership and analytical skills to drive business growth and improve efficiencies.

Key Responsibilities

  • Create and manage annual budgets for community banking and branch network.
  • Oversee operating expense and capital budgets to ensure budget objectives are met.
  • Develop and implement business plans, operational procedures, and system utilization to support community banking's strategic objectives.
  • Analyze profitability of branch locations and make recommendations to EVP.
  • Develop annual and long-term strategic plans for EVP, including organizational structure, new locations, and business analysis.
  • Manage performance improvement plans, FTE, and staffing recommendations.
  • Partner with HRBPs to fill open vacancies, transfers, and promotions.
  • Approve float and holiday staff coverage based on business needs.
  • Manage annual community banking performance review process.
  • Manage and approve incentive programs for branch staff.
  • Manage community banking management meetings, including sales and operations.
  • Develop statistical analyses for EVP and manage projects requested by EVP.
  • Oversee community banking announcements and communications.
  • Review and recommend Branch Hours plans for implementation.
  • Manage operational, sales, and administrative support staff in Community Banking.
  • Responsible for quality assurance issues related to customer service and day-to-day operations of branches.
  • Oversee department projects, setting deadlines, assigning resources, and monitoring progress.
  • Promote and enhance the corporate culture and foster the development and implementation of organizational vision, policies, and guidelines.
  • Build constructive and effective relationships to support a collaborative working environment.

Requirements

  • Bachelor's Degree preferred or six to eight years of relevant work experience.
  • Strong leadership and people management skills.
  • Superior analytical skills to determine areas of improvement and find innovative solutions.
  • Experience in leveraging technology for business solutions.
  • Ability to recognize and focus on critical issues.
  • Superior written and verbal communication skills.
  • Strong ability to effectuate influence with a broad base of internal customers.
  • Extensive background in operating policies and procedures and employee development.