Senior Director of Account Management

4 weeks ago


New York, New York, United States Spring Health Full time
Job Description

We are seeking a highly experienced Senior Director of Account Management to join our Customer Success organization. This role will play a critical leadership position, driving revenue growth by expanding relationships with existing enterprise customers.

The ideal candidate will possess deep experience in sales and customer success, with a proven track record of leading teams to achieve ambitious revenue goals. They will be responsible for leading the Account Management team, ensuring the team is equipped to meet and exceed revenue targets through upselling and cross-selling initiatives.

Key Responsibilities:

  • Lead and manage the Account Management team, ensuring the team is equipped to meet and exceed revenue targets.
  • Develop and execute strategic plans to expand revenue within the existing customer base.
  • Establish and maintain strong relationships with key customer stakeholders, fostering trust and collaboration.
  • Drive continuous improvement initiatives within the account management function to enhance team performance, customer satisfaction, and retention.
  • Collaborate with the VP of Customer Success to align account management strategies with overall organizational goals.
  • Analyze and report on key metrics and performance indicators, providing actionable insights to drive decision-making.

What success looks like in this role:

  • Hitting upsell quota for the Account Management team and supporting customer retention.

Qualifications:

  • 15+ years of experience in sales, account management, or customer success, with at least 10 years in a leadership role.
  • Proven track record of driving revenue growth through upselling and cross-selling within a B2B environment.
  • Strong leadership skills, with the ability to inspire and motivate a team to achieve aggressive revenue goals.
  • Experience working with cross-functional teams (Sales, Product, Marketing) to drive results.
  • Exceptional communication and relationship-building skills, with a customer-first mentality.


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