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Client Engagement Manager

2 months ago

Houston, Texas, United States Quorum Software Full time
Position: Client Engagement Manager

Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada

Work Model: Hybrid

Are you motivated by challenges? Do you thrive in a dynamic, fast-paced international setting? If so, consider joining Quorum Software, a rapidly expanding leader in the transformation of the oil and gas sector.

Quorum Software stands as the premier provider of digital solutions dedicated exclusively to business workflows that facilitate the next phase of energy evolution.

From emerging enterprises to major industry players, clients depend on Quorum's established innovation and unparalleled global expertise to enhance operational efficiency and make informed, data-driven decisions that boost profitability and growth.

Our cutting-edge solutions are revolutionizing energy firms across the entire value chain, assisting visionary leaders in modernizing their organizations into contemporary energy enterprises.


Role Overview:

The primary responsibility of the Client Engagement Manager (CEM) is to oversee a portfolio of significant Midstream and Transportation clients within the Oil & Gas sector by fostering relationships with these clients and ensuring they have a positive experience with Quorum's offerings.

This is accomplished by being directly accountable for customer health assessments and acting as the advocate for each assigned client's journey with Quorum.

You will manage an annual recurring revenue ranging from $5M to $10M with some of our largest and most established Midstream and Transportation clients across North America.

Your contributions will support strategies aimed at maximizing customer health, acquisition, retention, and profitability with Quorum.


Key Responsibilities:
  • Developing customer action plans and facilitating onboarding processes
  • Conducting regular monthly and quarterly touchpoints with clients
  • Managing account escalations
  • Monitoring and reporting on customer health
  • Overseeing renewals
  • Coordinating across various organizational functions
  • Implementing Customer Satisfaction initiatives to enhance client health and address backlogs
  • Collaborating with sales to identify and capitalize on account opportunities
  • Assisting clients in resolving challenges
  • Tracking time and maintaining documented relationships and identified risks in the company CRM
  • Prioritizing support and development tasks
  • Taking necessary actions to retain clients
  • Configuring applications as needed
  • Collaborating with Customer Success Team members and cross-functional groups within Quorum
  • Addressing customer issues related to products, services, support, and renewals
  • Organizing and coordinating essential resources for successful business maintenance and development with clients
  • Performing additional duties as assigned

Qualifications:
  • Bachelor's degree from an accredited institution
  • Exceptional interpersonal skills to cultivate productive relationships with colleagues, clients, and partners
  • Strong problem-solving abilities and effective communication skills at all organizational levels
  • Excellent written, verbal communication, and presentation skills
  • Strong organizational and time management skills with attention to detail and the ability to manage multiple priorities
  • Competence in data analytics

Preferred Qualifications:
  • Minimum of 5 years of experience in a customer service or account management role
  • Experience in the oil and gas industry, particularly in areas such as Midstream Gas Processing, Gas Gathering, Pipeline Transaction Management, and Gas & Liquid Measurement

Additional Information:

The successful candidate will be required to complete background checks, including Criminal History, Education Verification, Employment Verification, Driver's License Verification, and passport/ID validation.

Employment eligibility to work with Quorum Software in the United States or Canada is required, as the company will not pursue visa sponsorship for this position.


About Quorum Software:

Quorum Software connects individuals and information across the energy value chain. Since our inception, we have developed software solutions that optimize profitability and growth for energy professionals. Our vision is to connect the global energy ecosystem through cloud-first software, data standards, and integration.

As a trusted source of decision-ready data for over 1,800 companies, Quorum Software facilitates essential connections that enhance collaboration in the energy sector.


Diversity Statement:

At Quorum, we are dedicated to fostering a culture of diversity, equity, and inclusion. We strive to be a workplace where a diverse pool of talented individuals can thrive, contribute, and excel.

Our commitment to equality encompasses all aspects of diversity, including race, gender, sexual orientation, religion, ethnicity, national origin, and other characteristics that make us unique.

We have established a DEI committee focused on Culture, Advocacy, and Talent, and we provide company-wide training on Unconscious Bias and more.


Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Our company utilizes E-Verify to confirm the employment eligibility of all newly hired employees.