Assistant Branch Manager Lead
3 days ago
Job Description
Mutual Security Credit Union is seeking a highly skilled Assistant Branch Manager to lead our branch operations team. As an Assistant Branch Manager, you will be responsible for providing direction, leadership and motivation to ensure that the Member Service team achieves service, sales and operational goals.
Main Responsibilities:
- Leadership and Team Management: Supervise and own daily operations and sales activities of the branch. Supervise, schedule, train and coach the Member Service staff and provide input for performance evaluations.
- Staff Development: Evaluate staff deficiencies, identify training needs and assist in performance improvement plans.
- Customer Relationships: Proactively source, acquire, expand and retain customer relationships by maximizing sales opportunity while providing world-class customer experience for all current and prospective members.
- Sales and Service Targets: Effectively model, train, support and coach all staff personnel to ensure that sales and service targets are met.
- Vault Cash and Supplies: Maintain vault cash and other negotiable items as necessary to service member needs. Maintain adequate levels of supplies, including checks, receipts, money orders, traveler checks, and envelopes.
- Account Maintenance: Process and maintain certificates and IRAs on a daily basis. Process payroll deductions and general file maintenance.
- Equipment and Staff Issues: Escalate equipment, staff, or member problems appropriately.
Requirements:
- Education: H.S. Diploma/equivalent, plus requisite additional training and experience.
- Experience: Three years' experience as a MSR or teller in a credit union, financial institution, or other cash handling function with minimum of one year in a supervisory role.
- Skills: Excellent interpersonal and supervisory skills; leadership, conflict-resolution and problem-solving. Ability to effectively sell products and services. Proven judgment and decision-making abilities.
- Physical and Mental Abilities: Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects. Sitting the majority of the time. The ability to occasionally lift, push, pull or carry up to 10 pounds.
About Mutual Security Credit Union:
Mutual Security Credit Union offers competitive salaries and benefits packages. Estimated salary: $60,000 - $80,000 per year.
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