Customer Service Representative

3 days ago


Danbury, Connecticut, United States Union Savings Bank Full time

The role of a Customer Service Representative at Union Savings Bank involves providing exceptional direct customer service to satisfy banking needs. This includes accurately handling service transactions in accordance with bank policies and procedures, while seeking sales/referral opportunities.

Key responsibilities include:

  • Promptly acknowledging customers presence
  • Focusing directly on the customer and maintaining confidentiality and privacy of customer information
  • Handling transactions accurately and efficiently, respecting customers time
  • Maintaining a positive outlook and demeanor at all times

In addition to customer service, the representative will also perform essential duties by accurately processing transactions including deposits, withdrawals, transfers, and negotiable items such as Bank Checks and Money Orders. They must adhere to all bank policies and procedures.

Sales is also an important aspect of this role, promoting USB products and services and assisting customers in understanding how they meet their financial goals through the use of branch banking sales and service processes. The representative must maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals and exceed individual sales goals.

Estimated Salary: $45,000 - $55,000 per year



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