Operations Manager

5 days ago

Indianapolis, Indiana, United States Union Tank Car Company Full time

**Job Summary:**

The Office Manager is a key member of the Union Tank Car Company team, responsible for ensuring seamless communication with internal and external customers. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Train and lead Office Coordinators to provide administrative support for plant operations teams.
  • Maintain customer relationships and provide updated information as requested.
  • Support the Quality Department with auditing, submitting, and sending documentation to customers.
  • Enter car completions in applicable systems based on information from quality.
  • Provide required reports to local management.
  • Manage disposition requests and creation of waybills, including updating shop scheduling tool.
  • Enter and update scheduled release dates (SRD) and update daily car status in internal and external systems.
  • Communicate indirectly with customer contact, if appropriate.
  • Upload Billing Repair Card (BRC) into customer websites.
  • Release and invoice completed cars. Obtain and track approvals.
  • Ensure car files are easily accessible and processed as required.
  • Create credit memos, as necessary.
  • Track storage cars, daily rate for storage, and monthly storage invoices and provide to applicable customers.
  • Ensure all job cards are processed to allocate direct and indirect hours to the appropriate car/activity. Ensure changes to work center are up to date. Act as backup to CSR as needed.
  • Primary contact for internal and external customer service representative and sales.
  • Manage demurrage.
  • Manage Purchasing Card.
  • Be willing to assist on off shift as needed.
  • Prioritize invoicing.
  • Be responsive to customer communications.
  • Work responsibly and efficiently with limited supervision/direction.
  • Think outside the box.
  • Be willing to take on other tasks and support all areas of operation.
  • Multitask with good problem-solving skills and offer solutions to problems.

Requirements:

  • High School Diploma required; College degree preferred.
  • Minimum of 2-4 years of related work experience in a lean manufacturing/repair environment.
  • Excellent written and verbal communication skills.
  • Detail-oriented with excellent organizational and time management skills.
  • Ability to supervise a small group of clerk(s) and coordinate to accomplish daily tasks.
  • Proficient with Microsoft Word, PowerPoint, and Excel.

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