Bilingual Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Legal Intake Professionals Full time

We are seeking a detail-oriented and customer-focused individual to join our team as a Bilingual Customer Service Representative. As an Overnight Intake Specialist, you will be responsible for providing exceptional service to our clients' callers, handling incoming calls, and gathering client information accurately and efficiently.

The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. Previous experience in customer service is preferred, but not required, as we will provide comprehensive training.

Key Responsibilities:

  • Receive and respond to incoming client calls in a professional and courteous manner
  • Gather client information accurately and efficiently
  • Follow detailed scripts and intake forms while talking to clients
  • Work effectively in a team environment to provide Legendary Service to our clients' callers

Requirements:

  • Good verbal and written communication skills
  • A professional phone voice and active-listening skills
  • Ability to work effectively in a fast-paced environment
  • Flexibility to work a variety of shifts, including nights and weekends

Benefits:

  • Competitive compensation
  • Potential for advancement within the company
  • Supportive team environment

Training:

  • Comprehensive training program
  • Participate in a four-week training program

Shift Details:

  • Part-Time Overnight: Work between 9 PM and 5 AM
  • Weekend Availability: Required to work one Saturday or Sunday per week


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