Front Desk Night Audit Specialist
3 days ago
Job Summary
We are seeking a highly skilled and detail-oriented Front Desk Night Audit Specialist to join our team at Residence Inn Nashville Airport. As a Front Desk Night Audit Specialist, you will be responsible for ensuring the smooth operation of the front desk during night hours, handling guest requests, and maintaining the highest level of customer service.
Key Responsibilities
- Process guest check-ins and check-outs, handle room assignments, and resolve any issues that may arise.
- Manage front desk operations, including handling guest requests, answering phone calls, and responding to emails.
- Conduct nightly audits to ensure accuracy and completeness of guest accounts, room inventory, and other relevant data.
- Collaborate with the night audit team to ensure seamless communication and efficient workflow.
- Provide exceptional customer service, responding to guest inquiries, and resolving any issues in a professional and courteous manner.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
- Previous experience in a front desk or night audit role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong attention to detail, with the ability to accurately process transactions and maintain accurate records.
- Ability to work independently and as part of a team, with a strong commitment to customer service and teamwork.
What We Offer
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A comprehensive training program to help you develop your skills and advance your career.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A chance to work with a leading hospitality company, with a reputation for excellence and customer satisfaction.
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