Account Manager
3 days ago
Hitachi Energy is seeking a seasoned sales professional to serve as an Account Manager and contribute to our Utility Sales team. This position will be based in the San Francisco Bay Area, CA.
Job Summary:The Account Manager is a key part of Hitachi Energy's strategy and maintains and expands relationships with strategically important customers. Assigned to one or more accounts, the Account Manager is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining customer satisfaction as measured by the Net Promoter Score.
Responsibilities:- Develop and implement sales strategies for accounts by providing the customer's current business and long-term plans within an account team environment.
- Propose sales targets and inputs to grow margins for the account and ensure their achievement with a structured follow-up process.
- Lead the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying a target for each solution element, and proposing recovery plans in case of potential order shortfalls.
- Establish and develop account relationships based on a defined strategy, act as a focal point for problem resolution, and monitor customer claims.
- Develop, maintain, and share detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition.
- Sell products/solutions/services to customers, focusing on volume, mix, and profitability targets.
- Monitor competitors' activity with each account and ensure that appropriate response strategies are formulated and implemented.
- Create added value for the customer and Hitachi Energy by ensuring a deep understanding of the customers' applications, communicating details in accordance with Hitachi Energy supply, offering, and strategy, and instilling customer confidence based upon strong technical understanding of products/systems and communication of that knowledge into customer solutions.
- Coordinate the use of internal or external resources (e.g., technical, advertising, and marketing) in order to provide value-added service to accounts.
- Candidates with a Bachelor's degree and a minimum of 5 years' account management/sales experience will be considered.
- Experience above should be in some combination of Engineering, Project Management, Sales, and/or Marketing.
- Sales/Business Development experience working with clients in the utilities and/or energy markets is required.
- Willingness to travel up to 30% of the time is necessary.
- Strong customer relationship skills, exceptional analytical skills, and leadership abilities are essential.
- Experience working with large investor-owned utility clients is a plus.
- Recent experience working with the sales & marketing of Power Transmission and Distribution products (e.g., transformers, power systems, switchgear, high voltage breakers, etc.) is preferred.
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