Head of Business Operations and Strategy

1 week ago

Los Angeles, California, United States Serve Robotics Full time
Job Title: Head of Business Operations and Strategy

We are seeking a highly experienced and strategic leader to join our team as Head of Business Operations and Strategy. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing processes to ensure efficient execution across multiple markets.

Key Responsibilities:
  • Scale Operations Organization: Plan, budget, and efficiently scale our operations organization across existing and new markets, including hiring, training, and management of a world-class team.
  • Drive Data-Driven Decisions: Use data to improve efficiencies in robotic delivery fleet utilization and scaling to new geographies with thousands of robots.
  • Optimize Processes: Work with product and engineering teams to iterate and improve Serve, including providing product validation in the field and collecting data to improve Serve.
  • Champion Customer Voice: Champion and advocate for the voice of our customers and merchants, effectively gathering and distributing their feedback to cross-functional teams.
  • Support Strategy Creation: Partner with the Business Development and Policy teams to build and nurture relationships with merchants, cities, and local civic institutions.
Qualifications:
  • 10+ years of experience leading and scaling distributed customer service or live operations organizations efficiently.
  • Demonstrated experience in team leadership and the ability to create organizational alignment to achieve aggressive goals.
  • Data-driven and quantitative mindset.
  • Excellent communication and presentation skills.
What Makes You Standout:
  • Experience creating and operationalizing in-house and partnered service-delivery models.
  • Experience in large-scale operations with a focus on continuous improvement and measurement.
  • Passion for local business, logistics, and robotics.

We are an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Compensation Range: $190K - $265K

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