Customer Support Representative
2 weeks ago
Re-Bath, LLC is a leading name in the bathroom remodeling industry, boasting a vast network of franchises nationwide. Our commitment is to simplify the process of residential bathroom renovations, managing every aspect from design to product selection, demolition, and installation.
Position Overview
Key Responsibilities
- Handle all incoming consumer inquiries efficiently.
- Serve as a vital link between customers and Re-Bath franchise owners.
- Prepare and manage Designated Recovery Team (DRT) reports, ensuring timely updates and accurate expense tracking.
- Authorize credits within warranty limits and escalate any complex issues to management.
- Utilize Microsoft Word, Excel, and Outlook in daily operations.
Work Schedule
Standard hours are from 7 AM to 4 PM, Monday through Friday.
Essential Skills and Qualifications
- Proven ability to handle challenging customer interactions with professionalism.
- Strong problem-solving capabilities.
- Quick assessment skills to reach effective resolutions promptly.
- Excellent communication skills, both verbal and written, across all organizational levels.
- Ability to prioritize tasks effectively in a dynamic work environment.
- Self-motivated individual with strong multitasking abilities.
Education and Experience Requirements
A minimum of two years in a customer service role is preferred. Experience in remodeling or construction is advantageous. A high school diploma or G.E.D. is required.
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