Executive Director of Operations

7 days ago


Waldorf, Maryland, United States PCRK Group Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at PCRK Group. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and developing high-performing teams.

Key Responsibilities
  • Leadership and Development: Develop and implement strategies to improve operational performance, drive business growth, and enhance team productivity.
  • Team Management: Lead and manage a team of location managers, providing coaching, guidance, and support to ensure they have the skills and resources needed to succeed.
  • Operational Excellence: Ensure that all locations are operating at optimal levels, with a focus on customer satisfaction, employee engagement, and financial performance.
  • Strategic Planning: Collaborate with the Operations Director to develop and implement strategic plans to drive business growth, improve operational efficiency, and enhance team performance.
  • Performance Management: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
  • Communication and Collaboration: Foster a culture of open communication and collaboration across the organization, ensuring that all stakeholders are informed and aligned with business objectives.
Requirements
  • Leadership Experience: Proven track record of leadership experience in a multi-unit environment, with a focus on driving business growth and improving operational efficiency.
  • Operational Expertise: Strong understanding of operational processes and systems, with the ability to analyze and improve them.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and customers.
  • Business Acumen: Strong business acumen, with the ability to analyze financial data, identify trends, and develop strategies to drive business growth.


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