Finance Technology Services Consultant

4 days ago


Newport Beach, California, United States Pacific Life Full time
Job Opportunity

About the Role

Pacific Life is seeking a highly skilled Finance Technology Services Consultant to join our Pacific Life Technology team. As a key member of our team, you will play a critical role in driving technology services excellence across Pacific Life divisions.

Key Responsibilities

  • Develop and execute the overall strategy and roadmap for the ecosystem of technology driving technology services excellence
  • Lead the strategic implementation of all managed services in relation to financial applications
  • Ensure performance and quality services are in line with best practices and standards on testing, delivery, support, and quality management
  • Champion quality, driving increased efficiency and effectiveness while partnering with enterprise programs to develop service transition strategies, benchmark, and monitor performance
  • Coach organizations at-scale on how to blend incumbent and vendor delivery models to efficiently cover the system's support and delivery
  • Ensure software engineering standards and practices related to quality are ingrained in all design and development
  • Prioritize and deliver iteratively in a continuously changing environment
  • Work with Operations to set practices, policies, processes, frameworks to run production operating within risk framework

Requirements

  • 10+ years of experience leading best practices in service management
  • Applies expertise as a support and delivery partner using a variety of service management approaches to support, delivery, and testing approaches in leadership settings
  • Has hands-on prior experience with finance application management and financial processes applying learnings at-scale in leadership roles
  • Builds strategy for on-boarding applications from project mode to run, within the confines of budget and service requirements
  • Has expertise developing automated end-to-end quality management, as well as knowledge of frameworks and tools such as ITIL
  • Experience building out a performance and service management frameworks to ensure analysis can be provisioned to support assessment on service management
  • Support of SaaS and On-Premise environments, including integration workflow and monitoring controls ensuring services are not degraded over critical periods
  • Experience managing a global team; ability to build, motivate, and develop a deeply talented team of quality-minded service providers
  • Ability to foster an environment of mutual respect with the shared mission to modernize technology delivery and support
  • Strong communication skills: can communicate complex technical concepts and align organization on decisions that will set the tone for support practices, quality, and frameworks at Pacific Life
  • Sound problem-solving skills: can quickly process complex information and present it clearly and simply

What We Offer

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Well-being Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.



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