Finance Technology Services Manager

3 days ago


Newport Beach, California, United States Pacific Life Full time
Job Title: Finance Technology Services Manager

About the Role:

Pacific Life is seeking a highly skilled Finance Technology Services Manager to join our team. As a key member of our Finance Technology team, you will be responsible for managing technology services across the financial systems landscape, ensuring delivery and support services meet customer success criteria and technology governing policies.

Key Responsibilities:

  • Manage technology services across the financial systems landscape, including Oracle Fusion Cloud Financials ERP, Oracle Cloud EPM, PeopleSoft ERP, and Oracle Finance Data Warehouse.
  • Oversee demand and delivery management with each business process area, supervising internal personnel and managed service providers to ensure agreed-upon services are delivered.
  • Develop and execute the overall strategy and roadmap for the technology ecosystem that drives service excellence across Pacific Life divisions.
  • Lead the onboarding of enterprise applications and non-technology supported systems into a service management framework, providing quality services in a robust and efficient manner.
  • Champion quality, driving increased efficiency and effectiveness while partnering with enterprise programs to develop service transition strategies, benchmark and monitor performance, and assist teams in solving problems.

Requirements:

  • 10+ years of experience leading best practices in service management.
  • Hands-on prior experience with finance application management and financial processes, applying learnings at-scale in leadership roles to deliver optimum outcomes.
  • Experience managing a global team, building, motivating, and developing a deeply talented team of quality-minded service providers.
  • Strong communication skills, able to communicate complex technical concepts and align organization on decisions that will set the tone for support practices, quality, and frameworks at Pacific Life.
  • Ability to foster an environment of mutual respect with the shared mission to modernize technology delivery and support.

About Pacific Life:

Pacific Life is committed to a culture of belonging, where all employees are empowered to be authentic. We offer a range of benefits, including flexible benefits, paid time off, holiday schedules, and financial planning time off. We are an Equal Opportunity /Affirmative Action Employer, M/F/D/V, and welcome applications from qualified individuals with disabilities or disabled veterans.



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