Customer Service Representative
3 weeks ago
CORRADI USA is seeking a skilled Customer Service Representative to provide exceptional support to our customers.
Key Responsibilities- Respond promptly and professionally to customer inquiries via various channels.
- Identify and assess customer needs to achieve satisfaction, utilizing active listening and probing techniques.
- Provide accurate, valid, and complete information to customers while maintaining a courteous and empathetic demeanor.
- Handle customer complaints, provide appropriate solutions, and alternatives within established guidelines, and follow up to ensure resolution.
- Maintain customer records, track interactions, and document pertinent information.
- Collaborate with other team members and departments to resolve complex customer issues and escalations.
- Generate quotes for products or services based on customer requirements and pricing guidelines.
- Accurately enter orders into SAP software program, ensuring all relevant details are captured and processed efficiently.
- Identify opportunities for process improvement and contribute to the development of best practices.
- Stay up to date on company products, services, and policies to provide accurate information and support.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
- Proficient problem-solving in complex situations and the ability to think quickly and adapt to changing situations.
- Empathy and patience in dealing with customer concerns and complaints.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with customer service software applications and computer systems.
- A positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
CORRADI USA is a collaborative enterprise that synergizes the strengths of CORRADI USA and RENSON. We operate with unified resources and shared expertise in areas such as Human Resources, while maintaining the individuality of our two brands.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to resolve inquiries, issues, and concerns efficiently and effectively.
We are looking for a dedicated and proactive individual who possesses excellent communication skills, empathy, and a passion for delivering outstanding customer experiences.
CORRADI USA is committed to empowering our customers to make the most of their outdoor living spaces by offering specialized shading solutions.
We combine ventilation, solar, aluminium wall cladding, and outdoor solutions (pergolas and carports) into a personal package to create an ideal indoor climate at home and a comfortable experience outdoors.
We invite you to become a part of this dynamic team, where the spirit of cooperation complements the distinction of our brands.
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