Client Account Coordinator
2 weeks ago
Sofidel America Corp. is currently in search of a Customer Account Specialist. We are looking for a motivated individual who is eager to contribute to a stable and supportive work environment.
As a Customer Account Specialist, your primary role will involve delivering exceptional service to our valued clients. This encompasses the management and processing of sales orders, addressing customer inquiries, and providing essential reporting to the Controlling Department, Sales Manager, and Managing Director.
Key Responsibilities:
- Deliver outstanding customer service to our external clients.
- Process and manage sales orders daily through the preferred communication methods of our customers.
- Input and oversee orders in SAP.
- Manage Electronic Data Interchange (EDI) for order processing.
- Oversee and maintain promotional plans.
- Track and manage Proof of Delivery (POD) contracts.
- Administer customer credit limits.
- Facilitate the clearing of customer payments.
- Monitor customer balances and aging reports.
Qualifications:
- Associate or Bachelor’s degree in Accounting or Business is preferred.
- A minimum of 2 years of experience in a customer service role.
- At least 1 year of experience handling inbound customer support calls.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
- Strong understanding of Accounts Payable (AP) processes is preferred.
- Familiarity with SAP is a plus.
- Exceptional customer service skills and a collaborative mindset.
- Strong attention to detail.
Benefits:
- Competitive salary package.
- Comprehensive medical benefits.
- Paid time off and vacation.
- Retention bonuses.
- 401K retirement plan.
- Opportunities for career advancement.
Equal Opportunity Employer:
Sofidel America is proud to be an equal opportunity employer, committed to upholding all federal, state, and local laws and regulations regarding equal opportunity.
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