Office Administration Specialist

3 days ago


Bedford, New York, United States Ace Handyman Services Full time

Ace Handyman Services is a reputable company offering high-quality home repair and maintenance services. As an Office Manager, you will play a crucial role in ensuring the success of our operations.

Job Description
  • The primary person to answer phone calls, following a strict call answering script.
  • Responsible for checking email daily and responding as required.
  • Serves as the CSR/Scheduler, booking work orders and maintaining the schedule.
  • Adjusts the schedule as needed to accommodate job extensions and changes.
  • Handles customer service issues as they arise.
  • Writes thank you notes as a follow-up to each work order.
  • Keeps a log and proactively addresses warranty calls.
Responsibilities
  • Manages time-off requests and WebScheduler accommodations for Craftsman/Apprentices.
  • Dispatches work orders at the end of each day.
  • Prepares payroll.
  • Places ads for employment.
  • Conducts phone interviews with potential employees and participates in face-to-face interviews.
  • Conducts new hire orientation.
  • Maintains employee records.

The estimated salary for this position is $55,000-$65,000 per year, depending on experience.

Requirements
  • High school diploma or GED.
  • 3-5 years of administrative assistant/scheduling experience.
  • Comfortable with sales.
  • Adaptive to technology.
  • Strong customer service skills.
  • Excellent office management skills.
  • Great multitasking and prioritization skills.
  • Exceptional communication skills.
  • Bachelor's degree preferred but not required.


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