Office Administration Specialist
3 days ago
Ace Handyman Services is a reputable company offering high-quality home repair and maintenance services. As an Office Manager, you will play a crucial role in ensuring the success of our operations.
Job Description- The primary person to answer phone calls, following a strict call answering script.
- Responsible for checking email daily and responding as required.
- Serves as the CSR/Scheduler, booking work orders and maintaining the schedule.
- Adjusts the schedule as needed to accommodate job extensions and changes.
- Handles customer service issues as they arise.
- Writes thank you notes as a follow-up to each work order.
- Keeps a log and proactively addresses warranty calls.
- Manages time-off requests and WebScheduler accommodations for Craftsman/Apprentices.
- Dispatches work orders at the end of each day.
- Prepares payroll.
- Places ads for employment.
- Conducts phone interviews with potential employees and participates in face-to-face interviews.
- Conducts new hire orientation.
- Maintains employee records.
The estimated salary for this position is $55,000-$65,000 per year, depending on experience.
Requirements- High school diploma or GED.
- 3-5 years of administrative assistant/scheduling experience.
- Comfortable with sales.
- Adaptive to technology.
- Strong customer service skills.
- Excellent office management skills.
- Great multitasking and prioritization skills.
- Exceptional communication skills.
- Bachelor's degree preferred but not required.
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