Front Office Overnight Supervisor

1 day ago

Bellevue, Washington, United States HYATT Hotels Full time
Job Title: Front Office Overnight Supervisor

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Our team is dedicated to providing exceptional service to our guests, and we're looking for a skilled and experienced Front Office Overnight Supervisor to join our team.

Key Responsibilities:
  • Supervise Night Audit Team:
    • Lead, train, and mentor night auditors to ensure efficient and accurate completion of their duties.
    • Schedule shifts and manage staffing levels to ensure proper coverage.
  • Night Audit Operations:
    • Perform nightly audit functions including reconciling financial transactions, processing end-of-day reports, and balancing cash drawers.
    • Verify and reconcile guest accounts and ensure all transactions are accurately recorded in the property management system.
  • Front Desk Management:
    • Oversee front desk operations during the night shift, including check-ins, check-outs, and guest inquiries.
    • Handle and resolve guest complaints and issues promptly and professionally.
  • Financial Reporting:
    • Prepare nightly financial reports and summaries, including revenue, occupancy, and guest statistics.
    • Investigate and resolve discrepancies in financial reports and guest accounts.
  • Security and Safety:
    • Ensure the safety and security of the hotel premises and guests during the night.
    • Conduct routine checks of the property and report any maintenance or safety issues.
  • Communication and Coordination:
    • Maintain effective communication with day shift management and other departments to ensure a smooth transition of information.
    • Document and report any significant events or issues that occur during the night shift.
  • Compliance and Standards:
    • Adhere to hotel policies, procedures, and brand standards.
    • Ensure compliance with health and safety regulations.

This is an hourly position with compensation ranging from $23.50-$24.91. The final offer amount will be based on experience.

Benefits:
  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance
  • 401K with company match
  • Paid Vacation, sick days, new child leave and personal day
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Free colleague meals during shift
  • Employee Stock Purchase Plan
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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