Field Service Technician Trainee
2 weeks ago
We are seeking a skilled Field Service Technician Trainee to join our team. As a Field Service Technician Trainee, you will be responsible for installing, setting up, repairing, and maintaining vending, cooling, and/or fountain equipment at customer accounts. You will diagnose equipment problems, use judgment to determine how to best repair or replace, and work independently with frequent customer contact.
Key Responsibilities- Repair and perform preventative maintenance on marketing equipment
- Unload and reload with products as necessary
- Educate customers on basic equipment repair and upkeep procedures
- Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply, and finding drains for units with ice
- Prioritize and schedule service and PM calls to meet customer service windows
- Drive to location, evaluate situation, and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
- Collect accurate and complete equipment and customer information
- Remove old parts and replace with new parts
- Maintain parts inventory on service truck
- Establish positive relationship with contacts at service calls
- After each call, complete paperwork on job and call in paperwork every two hours
- Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
- 18 years or older
- 21 years or older if CDL Required
- CDL license with Non-Excepted Interstate Status (if applicable)
- Pass DOT Physical and DOT Road-test
- Adhere to DOT Regulations
- Senior technician requires certification in refrigeration
- Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
- Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
- Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
- Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
- Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
- Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
- Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
- Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
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