Field Services Technician

14 hours ago


Amarillo, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

We are seeking a highly skilled Field Services Technician to join our team at the Texas Department of Aging & Disability Services. As a Field Services Technician, you will be responsible for providing technical support to agency staff within a specific geographic area, including hardware, software, network, and mobile device functionality.

Key Responsibilities:
  • Provide Tier 1 customer support for assigned area, and document activities and incident resolutions.
  • Maintain accurate inventory of agency computer equipment and complete all property inventory documentation.
  • Assist in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site moves.
  • Perform work as assigned, handling service requests, troubleshooting technical issues, testing new equipment and software, and updating inventory/project spreadsheets using Excel and other special assignments or activities as assigned.
Requirements:
  • Knowledge of systems administration, computer hardware and software configuration and troubleshooting, operating systems and applications, and basic Internet security administration.
  • Ability to recognize, analyze, and resolve complex technical issues, learn and use network management, administration, and other system administration tools, and communicate effectively.
  • Ability to prioritize and manage heavy workloads, interact with all levels of staff, and provide effective customer support.
  • Ability to work independently in a fast-paced environment, operate a personal computer and software packages, and travel between office locations to support customers.
Working Conditions:

The Field Services Technician will work in a fast-paced environment, interacting with various computer devices, including tablets, cell phones, and network equipment. The position requires the ability to lift heavy equipment (between 40-60 pounds) and travel up to 35% of work time.

Security Clearance:

The Field Services Technician must promote and conform to all security policies and procedures.



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