Front Office Associate

4 weeks ago


Renton, Washington, United States Hyatt Full time
Job Overview

At Hyatt, we pride ourselves on providing exceptional guest experiences through our caring and attentive associates. As a Front Office Associate, you will play a vital role in creating memorable moments for our guests.

Responsibilities
  • Process guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in.
  • Work with other staff members to meet guest requests and maintain hotel standards.
  • Process payments, including room charges, cash, checks, debit, and credit.
  • Research and resolve disputed charges for guests.
  • Follow up with guests regarding satisfaction with guest-related issues.
  • Process checkouts, including resolving late and disputed charges.
  • Answer and record guest calls, messages, requests, questions, or concerns.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Review shift logs and document pertinent information.
  • Balance and drop receipts according to accounting specifications.
  • Assist management in training, motivating, and coaching employees.
Requirements
  • Previous customer service experience, preferably in a service provider industry.
  • Friendly and outgoing with a good attitude and professionalism.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and work well under pressure.
  • Computer knowledge using a Windows environment.
  • Ability to stand for long periods of time.
  • Availability for days, nights, mid-shifts, weekends, and holidays preferred.
Benefits
  • Medical, dental, and vision insurance after 30 days of employment.
  • Free uniforms and cleaning service for uniforms.
  • Paid vacation, sick leave, and up to 2 float days.
  • 401(k) plan.
  • Paid Family Bonding Time.
  • Adoption Assistance.
  • Tuition and Wellness Reimbursement.
  • Free parking.
  • Referral bonuses.
  • Discounted room nights and Friends and Family discounts at participating Hyatt locations.
  • Up to 12 complimentary rooms at participating Hyatt locations after 90 days of service.
  • Free colleague meals during shift.
Hyatt is an Equal Opportunity Employer

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.



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