Front Desk Associate
2 days ago
Aloft OSU is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.
Key Responsibilities:- Guest Service: Greet and assist guests in a friendly and professional manner, responding to their needs and resolving any issues that may arise.
- Front Office Operations: Manage the front desk, including handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest complaints.
- Revenue Management: Assist in maximizing revenue goals through up-selling and cross-selling, as well as maintaining accurate records of guest transactions.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Problem-Solving: Respond to and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient operation.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience, preferably in a hotel or hospitality setting.
- Language Skills: Excellent communication and interpersonal skills, with the ability to understand and communicate in English.
- Work Habits: Adaptable, flexible, and able to work in a fast-paced environment.
- Competitive Compensation: 15-17 hourly wage.
- Benefits: Medical, dental, vision, life insurance, and critical and accident insurance.
- PTO: Paid time off for vacation, sick leave, and holidays.
- Hotel Discounts: Discounts on hotel stays and services.
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