Overnight Guest Services Ambassador

5 days ago


Orlando, Florida, United States PM Hotel Group Full time

About PM Hotel Group

PM Hotel Group is a dynamic and innovative hospitality company that prides itself on providing exceptional guest experiences. Our team is passionate about delivering personalized service and creating a warm and welcoming atmosphere for our guests.

Job Summary

We are seeking a highly motivated and charismatic Night Auditor who will serve as the heart of our hotel during the overnight shift. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, supporting guest services leaders, and creating a seamless experience for our guests.

Key Responsibilities

  • Provide personalized customer service and experiences to guests
  • Support guest services leaders and the entire hotel team
  • Close the day functions of the hotel, including organizing and verifying information
  • Run and distribute daily reports for the hotel
  • Think on your feet and use good judgment to problem-solve in a fast-paced environment

Requirements

  • High school diploma or better
  • Excellent communication skills, both verbal and written
  • Knowledgeable in Microsoft Office
  • Open availability required, including overnight shifts

About You

We are looking for a team player who is passionate about hospitality and providing exceptional guest service. If you are a motivated and charismatic individual who is looking for a challenging and rewarding role, we encourage you to apply.



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