Customer Experience Ambassador

2 months ago


Orlando, Florida, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Dave & Buster's. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through exceptional service, ensuring that every guest leaves with a positive impression of our establishment.

Key Responsibilities
  • Provide Exceptional Guest Service: Greet guests with a smile and a friendly attitude, ensuring that every guest feels welcome and valued.
  • Manage Guest Flow: Effectively manage guest flow to minimize wait times and ensure a seamless experience.
  • Assist with Game and Food Service: Provide assistance with game and food service, including answering questions and making recommendations.
  • Maintain a Clean and Organized Environment: Ensure that the Winner's Circle area is clean, organized, and well-stocked at all times.
  • Collaborate with Team Members: Work closely with other team members to ensure that all guests receive exceptional service and that the establishment runs smoothly.
  • Meet Sales and Service Goals: Meet or exceed sales and service goals, ensuring that the establishment meets its revenue targets.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Excellent Communication Skills: Excellent communication skills are essential for this role, as you will be interacting with guests and team members on a regular basis.
  • Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment is crucial for this position, as you will be dealing with a high volume of guests and transactions.
  • Basic Math Skills: Basic math skills are required for this role, as you will be handling cash and operating a point-of-sale system.
What We Offer
  • Competitive Hourly Rate: A competitive hourly rate is offered for this position, ranging from $12 to $13.50 per hour.
  • Opportunities for Advancement: Opportunities for advancement are available for this role, as we are committed to promoting from within.
  • Fun and Dynamic Work Environment: A fun and dynamic work environment is offered for this position, as we strive to create a positive and engaging atmosphere for our guests and team members.


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