Information Technology Technician

2 weeks ago


Cripple Creek, Colorado, United States Century Casinos Full time

Position: IT Support Analyst

Type: Hourly

Location: Cripple Creek, CO, US

Compensation: $18.00 to $22.50 per hour

Shift: Daytime availability required 7 days a week

Key Responsibilities:

The IT Support Analyst is responsible for providing assistance to end-users, maintaining infrastructure, and overseeing installations and upkeep of systems. This role reports directly to the IT Manager and requires excellent communication skills, both written and verbal. A bachelor’s degree in a relevant IT field is preferred.

Compliance with House Policies and Procedures as well as the Colorado Division of Gaming Rules and Regulations is essential. The role demands a commitment to maintaining a clean and safe working environment and adherence to safety protocols, including the proper use of safety equipment. Employees are expected to identify and report unsafe conditions as necessary.

  • Conduct weekly backup rotations
  • Monitor backups (both gaming and non-gaming daily checks)
  • Complete daily and monthly checklist tasks
  • Ensure system version updates
  • Validate backups and generate reports
  • Manage employee reports across all systems
  • Install software packages (MS suites, Adobe, gaming applications) as required
  • Research new software and hardware solutions when directed
  • Oversee hardware installations
  • Facilitate onboarding and offboarding of employees
  • Set up new employees in monitored systems
  • Verify setups completed by other managers
  • Execute cable runs
  • Troubleshoot end-user issues
  • Address peripheral and program-related problems
  • Escalate issues to IT Manager or System Administrator as needed
  • Schedule on-call remote assistance
  • Complete additional duties as assigned, with potential travel for training or projects at other locations.
Qualifications:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications outlined below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

Must possess a valid and current State of Colorado Gaming License and be at least eighteen years of age.

Benefits Include:

· Health Insurance
· Dental Insurance
· Vision Insurance
· Daily Pay
· Free Gym Membership
· Employee Meal Discounts
· Vacation Pay
· Holiday Pay
· Subsidized Transportation
· Gaming License Reimbursement
· Employee Housing
· 401(K) with Roth Feature
· Flexible Spending Accounts
· Life Insurance
· Disability Insurance


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