Membership Sales Specialist
2 weeks ago
Perks and Benefits:
Clear career advancement opportunities leading to Management roles (Assistant Manager, Manager) and additional options
Performance-based salary increases
Complimentary service membership (Bath, Ear Cleaning, Nail Trim, and Teeth Brushing once a month)
About the Role:
The Membership Sales Specialist plays a crucial role at Scenthound, dedicated to promoting memberships while delivering outstanding service to every client.
Key Requirements:
Proven sales experience and confidence (membership sales are highly regarded)
Background in customer service (retail, hospitality)
Proficiency in computer and technology
A genuine passion for dogs and their health & wellness
Reliable transportation
Willingness to work in a smoke-free environment
Ideal Candidate:
We are seeking a driven team member who is enthusiastic about sales and customer service. A successful Sales and Service Representative is sociable, self-driven, an independent problem solver, and a compassionate dog enthusiast.
Responsibilities:
- Drive membership sales through education on health and wellness
- Achieve key performance indicators - average ticket price and rebooking ratio - through memberships, service add-ons, and retail sales
- Generate membership leads; follow up with potential members
- Handle phone inquiries, schedule customer appointments, and manage customer profiles and records
- Manage cash drawer - responsible for daily cash transactions
- Manage customer expectations; address customer concerns; retain memberships
- Adhere to Scenthound's cleanliness and sanitation standards - maintain a tidy and welcoming reception area
- Perform additional tasks and responsibilities as assigned by the
Compensation:
$18.00 per hour
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