Store Operations Leader

2 weeks ago

Greenville, South Carolina, United States Follett Full time
Job Overview

Become a part of the Follett family, where every team member is appreciated, respected, and offered various career advancement opportunities across numerous campus locations.

Follett proudly serves a significant portion of students in the United States and collaborates with a vast network of educational institutions, providing top-notch education technology, services, and both print and digital content. As the largest campus retailer in higher education, we operate nearly 1,200 local campus stores and over 1,600 virtual stores, fostering school spirit and community engagement. For over 140 years, we have dedicated ourselves to enhancing lives through a commitment to lifelong learning and education.

Compensation Range - $48,400 - $62,900 annually

Position Summary

As a Store Operations Leader, you will oversee all aspects of store management. Your role will involve motivating teams to achieve sales growth while ensuring the highest standards of brand and operational excellence, delivering an exceptional customer service experience.

Utilizing your expertise, you will foster a culture of mentorship and continuous development among your team members, while actively engaging with financial metrics, store performance, and both short- and long-term strategic planning. You will also support a Regional Manager in managing overall store operations and campus relationships.

Consistently embody Follett's core values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett's Strategic Core Competencies - Thought, Results, People, and Self.

Key Responsibilities

Sales and Performance Management: Implement operational plans and manage daily activities during both regular and peak periods in alignment with company goals. This includes:

  • Executing sales initiatives, special events, and promotional activities, along with preparing merchandise displays and advertising materials.
  • Leading in-store course materials operations in collaboration with course materials leadership.
  • Partnering with the Regional Manager to analyze store financials and make necessary adjustments to enhance sales performance.
  • Reviewing and approving pricing strategies and inventory adjustments in accordance with company policies.
  • Ensuring the security of company assets and the safety of both staff and customers while adhering to company guidelines.

Campus Engagement: Collaborate and communicate effectively with campus stakeholders, including:

  • Facilitating campus and community events.
  • Managing daily operational communications.
  • Conducting Strategic Partnership Reviews.
  • Promoting campus outreach and engagement.
  • Participating in Bookstore Advisory Committees.

Team Development: Oversee the complete talent management cycle, which includes:

  • Building cross-functional teams of engaged members capable of executing initiatives and maintaining operational standards to achieve business objectives.
  • Ensuring effective performance management and fostering a culture of accountability.
  • Recruiting, training, coaching, and developing all team members.

Customer Experience: Collaborate to establish and maintain a customer-centric culture focused on solutions-based selling and delivering an outstanding customer experience. This involves:

  • Building and nurturing relationships with customers, faculty, staff, and vendors to enhance market share.
  • Addressing routine inquiries and resolving escalated issues.
  • Maintaining a clean, organized, and welcoming store environment.
  • Overseeing compliance with health and food safety regulations if managing a café or convenience store.


Additional duties as assigned to support overall store operations.

Qualifications

  • Bachelor's Degree or Equivalent.
  • 3-5 years of experience in retail management or strong customer service background.
  • Basic computer skills.
  • Experience in academic retail is advantageous.
  • Strong organizational, time management, and problem-solving abilities.
  • Exceptional customer service, communication, and presentation skills.
  • Strong analytical skills and financial insight.
  • Proven ability to build relationships and influence teams, along with effective customer outreach.
  • Minimal travel required - less than 10%.

Full-time Benefits:

  • Medical, Dental, & Vision coverage
  • Voluntary Insurance options
  • 401k with 100% company match (up to 4%)
  • 80 hours of vacation plus sick leave
  • 10 paid company holidays
  • Quarterly Bonus Plan

Follett is an Equal Opportunity Employer. We consider candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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