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Client Support Specialist

2 months ago

Melbourne, Florida, United States Percepta Full time

Job Title: Customer Service Representative

Company: Percepta

As a Customer Service Representative at Percepta, you will be integral to a team focused on delivering outstanding customer support and fostering positive customer interactions, all within a dynamic and engaging work environment.

Key Responsibilities:

  • Efficiently manage and resolve customer inquiries and issues
  • Engage with customers in a professional manner to provide necessary information and support
  • Serve as a communication bridge between customers and service providers
  • Utilize various software applications to enhance the customer service experience
  • Maintain precise records of customer interactions
  • Effectively address complex customer challenges
  • Recognize opportunities for process enhancements

Qualifications:

  • High school diploma or equivalent
  • At least one year of experience in customer service or sales
  • Excellent communication and interpersonal abilities
  • Capability to manage multiple tasks and work autonomously
  • Strong computer proficiency

Benefits:

  • Competitive starting wage
  • Comprehensive health, dental, vision, and life insurance
  • 401(k) plan with company matching
  • Tuition assistance programs
  • Employee recognition and discount initiatives

Work Schedule: Monday to Friday: 8:00 AM - 11:00 PM, Saturday: 8:00 AM - 8:00 PM

Additional Insights:

In the role of Customer Service Representative, you will be essential in providing top-notch service and assistance to customers, addressing inquiries related to various offerings while promoting customer loyalty and enhancing the overall service experience.

About Percepta:

Founded in 2000, Percepta operates contact centers globally, dedicated to delivering seamless customer interactions. The organization prioritizes teamwork, respect, proactive engagement, career development, and diversity, offering competitive compensation packages.

Successful candidates at Percepta in the US are subject to background checks and, in some cases, drug tests. Percepta is an Equal Opportunity Employer that values a diverse workplace.