Public Sector Customer Service Agent

2 weeks ago


Dallas, Texas, United States Prestige Bank Of Texas Full time

Customer Service Representative

Location: Dallas, TX
Compensation: $16.00 - $35.00 per hour

About Prestige Bank Of Texas:
Prestige Bank Of Texas is a leading institution in customer service within the private government banking sector in the U.S. Our team of dedicated professionals has been the cornerstone of our success. We prioritize a family-friendly work environment, promote from within, and offer unique benefits that extend beyond traditional medical and dental plans. We believe every employee deserves a fulfilling life outside of work.

Position Overview:

The Customer Service Representative (Government Sector) will earn between $28.85 and $35.00 per hour. This role involves a variety of support, customer service, and administrative tasks related to assisting our clients.

The representative will handle inquiries from customers via telephone, providing updates on product orders, delivery statuses, and coordinating product returns.


Qualifications:
  • High School Diploma or equivalent
  • Strong motivation and work ethic
  • Basic computer proficiency
  • Effective time management skills
  • Able to evaluate situations effectively
  • Excellent verbal communication skills
  • Good listening abilities
  • Service-oriented mindset
  • Ability to demonstrate empathy in all situations

Key Responsibilities:
  • Respond to inquiries and provide information about products and services
  • Manage incoming phone calls
  • Perform data entry tasks
  • Investigate and resolve customer complaints
  • Process customer requests efficiently
  • Update and maintain customer accounts

Compensation and Benefits:
This is a full-time position with a competitive hourly wage based on experience, totaling 40 hours per week. Comprehensive benefits include 401(k), health benefits, and discounts for government employees.

Job Facts:
Type: Full-Time
Industry: Banking Services
Experience Level: Entry Level

Note: Candidates must be able to pass a background check, drug test, and work verification check. A good credit history is required for government clearance.

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