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Bilingual Customer Service Representative

2 months ago

Dallas, Texas, United States Mass Markets Full time

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional service to our commercial and public sector clients.

Key Responsibilities:

  • Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide technical support and resolve customer issues in a courteous and efficient manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date on product knowledge and industry trends to provide accurate and informative responses to customers.

Requirements:

  • 2+ years of experience in customer service or technical support.
  • Fluency in English and Spanish (written and verbal).
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.