Customer Service Manager

2 weeks ago


Lincoln, Maine, United States Wendy's Full time
Customer Service Manager Job Description

At Wendy's, we're committed to delivering exceptional customer experiences. As a Customer Service Manager, you'll play a vital role in creating a service culture that delights every customer.

Key Responsibilities:
  • Lead the planning process for daily operations to ensure every shift is set up for success.
  • Partner with other Restaurant Management to identify opportunities for optimizing efficiencies and maximizing profitability.
  • Develop and execute effective huddles to communicate with the restaurant team on customer expectations and exceed them.
  • Provide direction, training, and expertise to ensure customer expectations are met and business goals are achieved.
What We Offer:
  • Competitive pay and benefits package.
  • Flexible schedules to balance work and personal life.
  • Opportunities for advancement within our Management Career Path.
  • Best-in-class restaurant leadership training program.
Requirements:
  • Minimum 1 year of restaurant experience preferred.
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
  • Must be at least 18 years of age and possess all required documents.
  • Ability to multi-task, work well in a team environment, and have a strong customer orientation focus.

We're an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.



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