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Customer Service Manager

2 months ago

Lincoln, Maine, United States Wendy's Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.

Key Responsibilities
  • Develop and implement a customer service strategy that aligns with Wendy's values and goals.
  • Lead the planning process for daily operations to ensure exceptional customer service.
  • Partner with other restaurant managers to identify opportunities for optimizing efficiencies and maximizing profitability.
  • Provide direction, training, and expertise to ensure customer expectations are exceeded and business goals are achieved.
Requirements
  • Minimum 1 year of restaurant experience preferred.
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
  • Must be at least 18 years of age.
  • HS diploma or equivalent and possess all documents required by state and federal law.
  • Ability to multi-task while maintaining composure and giving sound advice and direction.
  • Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus.
  • Must exhibit professionalism, composure, and discretion when expediting or resolving all customer-related concerns and issues.
  • Ability to work, concentrate, and perform duties accurately in a fast-paced environment.
  • Must be able to stand for prolonged periods of time.
  • Use restaurant equipment such as a headset, register, or grill.
  • Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping.
  • Must be available to report for work promptly and regularly.
  • Must have or be willing to obtain ServSafe certification by end of training.
What We Offer
  • Weekly pay.
  • Competitive pay.
  • Medical, dental, vision, RX.
  • 401K.
  • Flexible schedules.
  • Discounted meals.
  • Paid sick time.
  • Advancement opportunities within our management career path.
  • Best-in-class restaurant leadership training program.