Business Development Center Manager
5 days ago
As a Business Development Center Manager at Kendall Ford of Marysville, you will be responsible for leading a team of Service Receptionists to deliver exceptional customer experiences. Your primary goal will be to create a professional, efficient, and positive work environment that drives sales and customer satisfaction.
Key responsibilities include:
- Managing Service Receptionists to ensure seamless customer interactions
- Actively listening to and resolving employee issues in a positive and helpful manner
- Making decisions on processes and policies that impact employee performance
- Monitoring and analyzing phone reports to measure team performance
- Responding to inbound calls and making outbound calls to prospective customers
- Monitoring and updating Service Receptionist resources to ensure task success
- Maintaining a professional and positive work relationship with dealership department and general managers
Requirements:
- 2-3 years of work experience in a large shop or dealership setting, including previous management experience
- Ability to motivate staff and assist with department processes
- Valid driver's license and acceptable driving record
Kendall Ford of Marysville is a family-owned and operated dealership with a commitment to delivering an unrivaled customer experience. We offer a competitive salary, benefits, and opportunities for career growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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