Business Development Center Manager

5 days ago


Marysville, Washington, United States Kendall Dealership Holdings LLC Full time
Job Description

As a Business Development Center Manager at Kendall Ford of Marysville, you will be responsible for leading a team of Service Receptionists to deliver exceptional customer experiences. Your primary goal will be to create a professional, efficient, and positive work environment that drives sales and customer satisfaction.

Key responsibilities include:

  • Managing Service Receptionists to ensure seamless customer interactions
  • Actively listening to and resolving employee issues in a positive and helpful manner
  • Making decisions on processes and policies that impact employee performance
  • Monitoring and analyzing phone reports to measure team performance
  • Responding to inbound calls and making outbound calls to prospective customers
  • Monitoring and updating Service Receptionist resources to ensure task success
  • Maintaining a professional and positive work relationship with dealership department and general managers

Requirements:

  • 2-3 years of work experience in a large shop or dealership setting, including previous management experience
  • Ability to motivate staff and assist with department processes
  • Valid driver's license and acceptable driving record

Kendall Ford of Marysville is a family-owned and operated dealership with a commitment to delivering an unrivaled customer experience. We offer a competitive salary, benefits, and opportunities for career growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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