IT Support Specialist
1 week ago
At Mindlance, we are seeking a highly skilled and motivated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.
Key Responsibilities:- Provide technical support and assistance to employees and customers via phone, email, and in-person.
- Troubleshoot and resolve technical issues with computer systems, networks, and software applications.
- Install, configure, and maintain computer systems, networks, and software applications.
- Perform routine maintenance tasks to ensure the smooth operation of computer systems and networks.
- Collaborate with other teams to resolve technical issues and improve overall IT infrastructure.
- High school diploma required; Associates or Technical school degree preferred.
- 1-2 years experience providing IS Support.
- Ability to multi-task, troubleshoot, and adapt to changing environment.
- Outstanding customer service skills.
- Ability to travel up to 15% of time.
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
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