Client Support Specialist

1 week ago


Liverpool, New York, United States Thermopatch, an Avery Dennison Company Full time
Job Overview

Company Overview

Avery Dennison Corporation (NYSE: AVY) is a leading global provider of materials science and digital identification solutions. We deliver a comprehensive array of branding and information solutions aimed at enhancing labor and supply chain efficiency, minimizing waste, promoting sustainability, and fostering transparency. Our offerings encompass labeling and functional materials, radio frequency identification (RFID) inlays and tags, and software applications that bridge the physical and digital realms. We serve a diverse range of industries, including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, employing approximately 34,000 individuals across more than 50 countries.

About Thermopatch, an Avery Dennison Company

Thermopatch has been a pioneer in emblem, transfer, and label solutions for textiles since 1934. With our main office located in Syracuse, NY, we operate in several European countries, collaborating closely with a vast network of distributors worldwide.

Key Responsibilities
  • Manage and process customer orders efficiently.
  • Address customer inquiries regarding products, order timelines, and delivery schedules.
  • Facilitate order modifications in accordance with established procedures.
  • Handle and provide updates on Return Material Authorizations (RMA).
  • Deliver accurate and timely information concerning customer order statuses and product knowledge.
  • Establish new customer accounts.
  • De-escalate customer issues and inform management of requests for supervisor intervention.
  • Identify customer complaints and collaborate with the management team to resolve issues.
  • Work in conjunction with the credit department to address credit-related concerns.
  • Provide prompt feedback to the company regarding customer feedback and concerns.
  • Collaborate with the sales team to meet and exceed customer service expectations.
  • Perform data entry tasks to maintain the customer information database.
  • Notify management of urgent orders to ensure timely resolutions for customer needs.
  • Inform the management team of any necessary information required to fulfill job functions.
  • Complete assigned tasks from supervisors, including quotes and orders.
  • Follow company procedures for processing quotes and orders for various products.
Qualifications
  • High School diploma or equivalent is required.
  • Preferred experience of 1+ years in customer service or a related field, with a solid understanding of customer service principles.
  • Excellent written, verbal, and telephone communication skills.
  • Proficient in computer and data entry tasks, with strong organizational skills and attention to detail.
  • Able to effectively manage multiple priorities and issues.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All information will be kept confidential according to EEO guidelines.


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