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Customer Support Specialist
2 months ago
The Customer Support Specialist will be an integral part of a service desk operations team, acting as the primary point of contact for client assistance. This role demands the delivery of efficient, high-quality, and empathetic support to members of the Armed Forces, their families, and the general public.
Key Responsibilities:
- Respond to or escalate inquiries from military families, Department of Defense personnel, and the public in a prompt and courteous manner. Inquiries may be received via phone calls, emails, or faxes.
- Identify core issues and apply the appropriate procedures to resolve them effectively.
- Handle sensitive communications with respect and patience.
- Document all interactions within an established case management system.
- Maintain and update records as communications and documents are received.
- Escalate inquiries to government officials when necessary.
- Develop a comprehensive understanding of Arlington National Cemetery and maintain ongoing knowledge.
- Provide general information, directions, and various forms of assistance to the public.
- Work under the guidance of the Team Lead.
- Experience in assisting grieving families is preferred.
- Perform additional tasks and responsibilities as assigned.
Qualifications:
- Prior experience in the hospitality sector or customer service is preferred.
- Exceptional oral and written communication skills.
- Basic proficiency in computer applications (Microsoft Office).
- Security Clearance: Active or Interim Secret
- Must be a U.S. citizen.
Benefits:
- Comprehensive Health/Dental/Vision Plans
- Paid Time Off
- 401(k) plan with employer matching up to 4%
- Employer-funded Short and Long Term Disability
- Employer-paid Life Insurance
- Tuition Reimbursement
- Flexible work arrangements to help balance professional and personal life.
- Discounts on Hotels, Travel, Tickets, Restaurants, and Pet Insurance
About JCS Solutions LLC:
JCS Solutions LLC is a leading technology firm specializing in enterprise-wide capabilities, including cloud and infrastructure solutions, cybersecurity, digital modernization, next-generation technology enablement, software solutions, and mission support services. Our employees benefit from a work culture that fosters skill development and innovation, and we have been recognized as a Great Place to Work for three consecutive years.
JCS offers a range of benefits, including 401(k) retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, and opportunities for professional growth.
JCS is committed to promoting equal employment opportunities. All qualified applicants will be considered for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
All successful candidates must be vaccinated against COVID-19.
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