Director of Customer Success

3 days ago


Detroit, Michigan, United States Kleer and Membersy Full time
Job Description

We are seeking a highly skilled and experienced Director of Customer Success to lead our Mid-Market and SMB customer success initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer retention, growth, and loyalty within this segment.

About the Role

This is a unique opportunity to join a dynamic and growing company that is revolutionizing the dental industry. As the Director of Customer Success, you will be responsible for:

  • Leading a team of Customer Success Managers and Specialists to achieve individual and team goals.
  • Developing and executing strategies to drive customer retention and expansion within the Mid-Market and SMB segment.
  • Establishing processes and metrics to monitor customer health, identify risks, and proactively address issues to prevent churn.
  • Collaborating with sales and marketing teams to identify opportunities for upselling and cross-selling to existing SMB customers.
  • Building strong relationships with Mid-Market and SMB customers and serving as their advocate within the organization.
  • Implementing programs and initiatives to enhance customer satisfaction, loyalty, and advocacy.
  • Gathering feedback from customers to understand their needs, preferences, and pain points, and using this insight to improve our products and services.
  • Developing and optimizing processes, tools, and systems to streamline customer onboarding, support, and account management processes.
  • Ensuring adherence to best practices and standards for customer success operations.
  • Monitoring key performance indicators (KPIs) and metrics to track the effectiveness of customer success initiatives and drive continuous improvement.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in business, marketing, communications, or a related field; MBA or equivalent experience preferred.
  • A proven track record of success in a customer-facing leadership role, preferably in a SaaS, dental strategic sales, or dental technology company serving Mid-Market and SMB customers.
  • A strong understanding of Mid-Market and SMB dental market dynamics, customer needs, and challenges.
  • Excellent communication, interpersonal, and relationship-building skills.
  • A demonstrated ability to lead and develop high-performing teams.
  • An analytical mindset with the ability to leverage data and metrics to drive decision-making and measure success.
  • A strategic thinker with the ability to develop and execute effective customer success strategies.

What We Offer

We offer a competitive salary, variable compensation plan, and employee equity. Our company culture is entrepreneurial, creative, and passionate, and we are committed to building an inclusive and diverse team. If you are a self-starter with a passion for delivering exceptional customer experiences and driving customer success, we encourage you to apply.



  • Detroit, Michigan, United States Kleer and Membersy Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Customer Success to lead our Mid-Market and SMB customer success initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer retention, growth, and loyalty within this segment.About the RoleThis is a unique opportunity...


  • Detroit, Michigan, United States Kleer and Membersy Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Customer Success to lead our Mid-Market and SMB customer success initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer retention, growth, and loyalty within this segment.Key ResponsibilitiesLead a team of...


  • Detroit, Michigan, United States Kleer and Membersy Full time

    Job DescriptionDrive Customer Success in Mid-Market and SMB SegmentKleer and Membersy, a leading provider of dental membership solutions, is seeking a highly skilled and experienced Director of Customer Success to lead our Mid-Market and SMB segment. As a key member of our leadership team, you will be responsible for developing and implementing strategies to...


  • Detroit, Michigan, United States Konica Minolta Business Solutions Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Konica Minolta Business Solutions Ltd. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesDevelop and execute...


  • Detroit, Michigan, United States Dynatrace Full time

    Job DescriptionDynatrace is seeking a highly skilled Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with our strategic customers.Our ideal candidate will have a strong technical background, excellent communication skills, and the ability to work closely...


  • Detroit, Michigan, United States Cargobase Full time

    Unlock Your Potential as a Customer Success ExecutiveCargobase is a leading provider of transportation management software, and we're seeking a talented Customer Success Executive to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring...


  • Detroit, Michigan, United States Dynatrace Full time

    Job DescriptionDynatrace is seeking a highly skilled Customer Success Engineer to join our team. As a key member of our account team, you will be responsible for building and maintaining strong relationships with our strategic customers.Key Responsibilities:Develop and execute customer success plans to ensure high customer satisfaction and retention.Provide...


  • Detroit, Michigan, United States Cargobase Full time

    Job OverviewCargobase is seeking a skilled Customer Success Executive to drive business growth and customer satisfaction in the region. Our Transportation Management System is revolutionizing logistics processes for thousands of industry professionals worldwide.This role involves delivering exceptional customer experiences to prospective, new, and existing...


  • Detroit, Michigan, United States Dynatrace Full time

    Job Title: Sr. Customer Success EngineerAt Dynatrace, we're on a mission to make software work perfectly. As a Sr. Customer Success Engineer, you'll play a critical role in ensuring our customers achieve their desired business outcomes by deploying and adopting our products successfully.Key Responsibilities:Build and maintain post-sales relationships with...


  • Detroit, Michigan, United States Konica Minolta Business Solutions Ltd Full time

    Job OverviewKonica Minolta Business Solutions Ltd is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our company.The ideal candidate will have a strong background in...


  • Detroit, Michigan, United States Konica Minolta Business Solutions Ltd Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Konica Minolta Business Solutions Ltd. This role will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Ensure high levels of customer...


  • Detroit, Michigan, United States The Hiring Company Inc Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at The Hiring Company Inc. As a key member of our sales team, you will be responsible for developing and managing a geographic sales territory, driving sales growth, and building strong relationships with our retail partners.Key ResponsibilitiesExecute...


  • Detroit, Michigan, United States Motorola Solutions Full time

    Job Title: Senior Customer Success ManagerAt Motorola Solutions, we're committed to helping our customers achieve their goals and succeed in their missions. As a Senior Customer Success Manager, you will play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging highly effective customer partnerships.Key...


  • Detroit, Michigan, United States MongoDB Full time

    About the RoleMongoDB is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesWork closely with customers to understand their business needs and develop strategic plans to drive...


  • Detroit, Michigan, United States Elastic Full time

    About ElasticElastic is a leading provider of search, observability, and security solutions built on a single technology stack that can be deployed anywhere.Our mission is to make data usable in real-time and at scale, empowering organizations to drive innovation and make data-driven decisions.Job DescriptionWe are seeking a Senior Customer Engineer to join...


  • Detroit, Michigan, United States Miracom Hive Full time

    Lead Our Customer Service TeamWe are seeking a seasoned professional to oversee our customer service department. As a Customer Service Director, you will be responsible for ensuring exceptional service and leading a team to achieve excellence.Key ResponsibilitiesManage and lead the customer service team to deliver outstanding serviceDevelop and implement...

  • Marketing Director

    20 hours ago


    Detroit, Michigan, United States Archdiocese of Detroit Full time

    Marketing DirectorAre you a talented, hardworking, and joyful professional looking for a new challenge? The Archdiocese of Detroit is seeking a Marketing Director to join our team.This is a unique opportunity to develop and execute comprehensive marketing strategies that reach and engage those active in the Church or seeking connection with the Church.The...


  • Detroit, Michigan, United States Medical Director Services PC Full time

    Job Title: Nurse PractitionerJob Summary:Medical Director Services PC is seeking an experienced Nurse Practitioner to provide primary care services to residents in a skilled nursing facility in Detroit, MI. The ideal candidate will have a strong background in healthcare and excellent communication skills.Responsibilities:Assess patient health by visiting...


  • Detroit, Michigan, United States Medical Director Services PC Full time

    Nurse Practitioner Job DescriptionWe are seeking an experienced Nurse Practitioner to join our team at Medical Director Services PC. As a primary care provider, you will be responsible for assessing patient health, performing physical examinations, and obtaining medical histories.Key Responsibilities:Provide high-quality patient care in a skilled nursing...


  • Detroit, Michigan, United States Big Brothers Big Sisters of Southeast Michigan Full time

    Job SummaryWe are seeking a highly skilled and experienced Development Director to lead our fundraising efforts and advance the mission of Big Brothers Big Sisters of Southeast Michigan.The successful candidate will have a proven track record of successfully leading and implementing comprehensive fundraising strategies, with a strong focus on donor...