Director of Customer Success

3 days ago

Detroit, Michigan, United States Kleer and Membersy Full time
Job Description

Drive Customer Success in Mid-Market and SMB Segment

Kleer and Membersy, a leading provider of dental membership solutions, is seeking a highly skilled and experienced Director of Customer Success to lead our Mid-Market and SMB segment. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer retention, growth, and loyalty within this segment.

About the Role

You will lead a team of Customer Success Managers and Customer Success Specialists to ensure the success and satisfaction of our Mid-Market and SMB customers. This includes:

  • Developing and executing customer success strategies to drive retention and growth within the Mid-Market and SMB segment.
  • Leading a team of Customer Success Managers and Customer Success Specialists to achieve individual and team goals.
  • Fostering a culture of accountability, collaboration, and continuous improvement within the Customer Success team.
  • Establishing processes and metrics to monitor customer health, identify risks, and proactively address issues to prevent churn.
  • Collaborating with sales and marketing teams to identify opportunities for upselling and cross-selling to existing SMB customers.
  • Building strong relationships with Mid-Market and SMB customers and serving as their advocate within the organization.
  • Implementing programs and initiatives to enhance customer satisfaction, loyalty, and advocacy.
  • Gathering feedback from customers to understand their needs, preferences, and pain points, and using this insight to improve our products and services.
  • Developing and optimizing processes, tools, and systems to streamline customer onboarding, support, and account management processes.
  • Ensuring adherence to best practices and standards for customer success operations.
  • Monitoring key performance indicators (KPIs) and metrics to track the effectiveness of customer success initiatives and drive continuous improvement.
  • Collaborating closely with sales, marketing, product, and support teams to align customer success initiatives with overall business objectives.
  • Providing insights and feedback to product teams based on customer interactions and needs to inform product roadmap decisions.
  • Addressing customer issues and resolving escalations in a timely and effective manner.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in business, marketing, communications, or a related field; MBA or equivalent experience preferred.
  • A proven track record of success in a customer-facing leadership role, preferably in a SaaS, dental strategic sales, or dental technology company serving Mid-Market and SMB customers.
  • A strong understanding of Mid-Market and SMB dental market dynamics, customer needs, and challenges.
  • Excellent communication, interpersonal, and relationship-building skills.
  • A demonstrated ability to lead and develop high-performing teams.
  • An analytical mindset with the ability to leverage data and metrics to drive decision-making and measure success.
  • A strategic thinker with the ability to develop and execute effective customer success strategies.

What We Offer

Kleer and Membersy offers a competitive salary, variable compensation plan, and employee equity. We are a Best Places to Work recipient and value our employees' well-being and growth. We offer a collaborative, smart, and forward-thinking team to share ideas with, a direct, meaningful impact as we scale, and a culture filled with opportunities to connect in-person and virtually.

About Us

Kleer and Membersy is a leading provider of dental membership solutions. Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love. We connect dentists directly with patients to eliminate the inefficiency, cost, and hassle of workarounds. Using our cloud-based platform, dentists easily design, implement, and grow a successful membership plan with their own dental care plans, offering them directly to patients.

We are doing something about this. We support a combined footprint of over 20,000 dentists and millions of patients across all 50 states, and cover the entire spectrum of dental practices, from independent solo practices to the largest DSOs in the country. Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience.

  • Customer Success Professional

    5 days ago

    Detroit, Michigan, United States Cargobase Full time

    Job OverviewCargobase is seeking a skilled Customer Success Executive to drive business growth and customer satisfaction in the region. Our Transportation Management System is revolutionizing logistics processes for thousands of industry professionals worldwide.This role involves delivering exceptional customer experiences to prospective, new, and existing...

  • Medical Director Services PC Nurse Practitioner Position

    1 week ago

    Detroit, Michigan, United States Medical Director Services PC Full time

    Nurse Practitioner Job DescriptionWe are seeking an experienced Nurse Practitioner to join our team at Medical Director Services PC. As a Nurse Practitioner, you will be responsible for providing high-quality patient care to residents in a skilled nursing facility in Detroit, MI.Key Responsibilities:Assess patient health through physical examinations and...

  • Senior Customer Success Engineer

    3 days ago

    Detroit, Michigan, United States Elastic Full time

    About ElasticElastic is a leading provider of search, observability, and security solutions built on a single technology stack that can be deployed anywhere.Our mission is to make data usable in real-time and at scale, empowering organizations to drive innovation and make data-driven decisions.Job DescriptionWe are seeking a Senior Customer Engineer to join...

  • Chapter Success Facilitator

    3 weeks ago

    Detroit, Michigan, United States BNI Full time

    Job Title: Chapter Success Facilitator at BNIAbout BNIBNI is a premier business referral organization founded in 1985, boasting a substantial global footprint and a community of over 300,000 members across various nations. We provide a nurturing environment for business advancement and relationship cultivation.The Chapter Success Facilitator (CSF) position...

  • Marketing & Communications Director

    2 weeks ago

    Detroit, Michigan, United States Archdiocese of Detroit Full time

    Job Title: Marketing & Communications DirectorLoyola High School, a Catholic high school in the Jesuit tradition, is seeking an experienced Marketing & Communications Director to play a crucial role in raising awareness, engaging stakeholders, and securing support for the school's mission and programs.Key Responsibilities:Develop and implement a Master...

  • Nurse Practitioner Position

    6 days ago

    Detroit, Michigan, United States Medical Director Services PC Full time

    Job Title: Nurse PractitionerJob Summary:Medical Director Services PC is seeking an experienced Nurse Practitioner to provide primary care services to residents in a skilled nursing facility in Detroit, MI. The ideal candidate will have a strong background in healthcare and excellent communication skills.Responsibilities:Assess patient health by visiting...

  • Nurse Practitioner Position

    1 week ago

    Detroit, Michigan, United States Medical Director Services PC Full time

    Nurse Practitioner Job DescriptionWe are seeking an experienced Nurse Practitioner to join our team at Medical Director Services PC. As a primary care provider, you will be responsible for assessing patient health, performing physical examinations, and obtaining medical histories.Key Responsibilities:Provide high-quality patient care in a skilled nursing...

  • Regional Sales Director

    6 days ago

    Detroit, Michigan, United States Brett Fisher Group - Search Consultants Full time

    Regional Sales Director OpportunityOur client, a leading manufacturer and distributor of medical devices, is seeking a highly skilled Regional Sales Director to drive revenue growth and expand their presence in the market.The ideal candidate will have a strong clinical and sales background, with a proven track record of exceeding sales quotas and building...

  • Sales Director

    7 days ago

    Detroit, Michigan, United States Harvest Sherwood Food Distributors Full time

    Job Title: Director of SalesHarvest Sherwood Food Distributors is seeking a highly experienced and results-driven Director of Sales to lead our sales efforts and drive revenue growth. As a key member of our leadership team, you will be responsible for developing and executing a sales strategy that aligns with our company's goals and objectives.Key...

  • Regional Sales Director

    7 days ago

    Detroit, Michigan, United States Brett Fisher Group (Fisher Search Group) Full time

    Regional Sales Director OpportunityWe are seeking a highly skilled Regional Sales Director to join our team at Brett Fisher Group (Fisher Search Group). This is an exciting opportunity to drive revenue growth and lead sales efforts in a designated territory.Key Responsibilities:Develop and execute sales strategies to achieve quarterly and annual sales...

  • Regional Sales Director

    3 days ago

    Detroit, Michigan, United States Brett Fisher Group - Search Consultants Full time

    Regional Sales Director OpportunityWe are seeking a highly skilled Regional Sales Director to join our team at Brett Fisher Group - Search Consultants. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the medical device market.Key Responsibilities:Develop and execute sales strategies to...

  • Senior Client Success Manager

    6 days ago

    Detroit, Michigan, United States Amy Cell Talent Full time

    Job DescriptionWe are seeking a highly skilled Senior Client Success Manager to join our team at Amy Cell Talent. As a key member of our Client Success team, you will be responsible for developing and maintaining strong relationships with our institutional partners, ensuring they achieve their goals through our Faculty Success Program.About the RoleThis is a...

  • Catering Director

    2 days ago

    Detroit, Michigan, United States Compass Group, North America Full time

    Catering Director Job SummaryWe are seeking a highly skilled Catering Director to join our team at Compass Group, North America. As a key member of our culinary operations team, you will be responsible for developing and driving catering solutions to meet our customer needs.Key Responsibilities:Coordinate and oversee internal and external catering events to...

  • Senior Director of Development

    4 days ago

    Detroit, Michigan, United States Museum of African American History Full time

    Job SummaryThe Museum of African American History seeks a seasoned Senior Director of Development to lead its resource development efforts. This key leadership role will be responsible for designing, implementing, and facilitating strategic fundraising initiatives to support the Museum's mission.Key ResponsibilitiesDevelop and execute a comprehensive...

  • Clinical Director

    1 day ago

    Detroit, Michigan, United States ChenMed Full time

    Job Title: Associate Market Clinical DirectorWe are seeking a highly skilled and experienced Associate Market Clinical Director to join our team at ChenMed. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our centers, ensuring high-quality patient care, and driving business growth.Key...

  • Development Director

    4 days ago

    Detroit, Michigan, United States Big Brothers Big Sisters of Southeast Michigan Full time

    {"title": "Development Director", "description": "Job SummaryBig Brothers Big Sisters of Southeast Michigan seeks a seasoned Development Director to lead our fundraising efforts and advance our mission. As a key member of our leadership team, you will be responsible for designing, implementing, and overseeing comprehensive fundraising strategies to meet our...

  • Executive Director of Operations

    2 weeks ago

    Detroit, Michigan, United States KidStrong NJCT Full time

    Job DescriptionJob Title: Executive Director of OperationsJob Summary:KidStrong NJ/CT is seeking a highly motivated and experienced Executive Director of Operations to lead our team in delivering exceptional customer service and driving business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations...

  • Client Success Coordinator

    4 weeks ago

    Detroit, Michigan, United States SquarePeg Inc Full time

    About SquarePeg IncAt SquarePeg Inc, we are pioneers in the realm of innovative spirits and the future of beverage creation. Our mission is to blend science with artistry, captivating a diverse audience that includes enthusiasts from various fields such as culinary arts, design, and technology.Our PhilosophyWe thrive on curiosity and optimism, always...

  • Managing Director

    7 days ago

    Detroit, Michigan, United States Per Scholas Full time

    About Per ScholasPer Scholas is a mission-driven organization dedicated to driving equity and opportunity in the technology landscape. With a focus on unlocking the potential of individuals and uplifting communities, we provide rigorous tech training and connect skilled talent to leading businesses.Job Title: Managing DirectorWe are seeking a seasoned leader...

  • Account Director for Digital Transformation

    1 week ago

    Detroit, Michigan, United States Randstad USA Full time

    Drive Digital Excellence as an Account DirectorRandstad, the world's leading partner for talent, is seeking a seasoned Account Director to spearhead our Randstad Digital specialty. As a key member of our team, you'll be responsible for shaping innovative digital and technical strategies to fuel account growth across our diverse and specialized offerings.Key...