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Customer Service Director

1 month ago

Detroit, Michigan, United States Miracom Hive Full time

Lead Our Customer Service Team

We are seeking a seasoned professional to oversee our customer service department. As a Customer Service Director, you will be responsible for ensuring exceptional service and leading a team to achieve excellence.

Key Responsibilities

  • Manage and lead the customer service team to deliver outstanding service
  • Develop and implement customer service policies and procedures to drive excellence
  • Monitor and improve customer service metrics to ensure high standards
  • Train and mentor team members to foster professional growth and development
  • Handle escalated customer issues and provide resolutions to ensure customer satisfaction
  • Coordinate with clients and teams across the US to deliver seamless service
  • Organize team workshops and career development programs to enhance skills and knowledge

Qualifications

  • Proven experience as a Customer Service Director or similar role
  • Excellent leadership and interpersonal skills to motivate and inspire the team
  • Strong problem-solving abilities and attention to detail to drive results
  • Proficiency in customer service software and CRM systems to streamline operations
  • Bachelor's degree in Business or related field to provide a solid foundation
  • Ability to travel as needed to engage with clients and teams

Benefits

  • Opportunities for national travel and client engagement to broaden horizons
  • Professional growth and leadership development programs to enhance skills and knowledge
  • Collaborative and dynamic team environment to foster innovation and creativity
  • Participation in workshops and executive training to stay ahead of the curve

Ready to lead and inspire our customer service team? Apply today