Driver Support Specialist
2 weeks ago
At Swift Transportation, we believe our greatest asset is our people. We strive to be the best and give our best every day. Our company culture is built on safety, honesty, and mutual respect. We're a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers.
Job Responsibilities:- Provide drivers with necessary support during evening and/or weekend hours to ensure safe and on-time delivery.
- Respond to drivers' needs and questions regarding schedule, loads, and paperwork.
- Dispatch drivers on pre-planned loads and complete corresponding data entry and/or paperwork.
- Resolve load targets and work with appropriate parties to address customers' special needs/requests.
- Monitor assigned loads and document issues and/or resolutions and/or escalations.
- Hand off appropriate information to the next shift.
- Promote driver safety at all times.
- Proactively work to assist others in achieving the organization's objectives.
- Previous related experience in call center and/or transportation operations is preferred.
- High School Diploma or equivalent is required.
- Strong communication skills are essential.
- Ability to work in high-pressure situations is necessary.
- Strong problem-solving skills are required.
- Self-motivation and attention to detail are essential.
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package including 401(K), Medical, Dental, Vision, Disability, Supplemental, and Life Insurance.
- Paid Time Off.
- Employee Stock Purchase Plan.
Swift Transportation is an equal employment opportunity employer. We prohibit harassment of applicants and employees based on protected categories.
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