IT Support Specialist
2 days ago
We are seeking an experienced IT Support Specialist to join our team in our Memphis Operations Support Center. As an IT Support Specialist, you will be responsible for monitoring systems, networks, and services, as well as taking requests, fielding job tickets, and responding to questions from Expedient clients.
Responsibilities:- Process and prioritize incoming client phone calls, emails, and job ticket questions and/or requests for service-related assistance
- Utilize the trouble ticket system to log all requests and problems/resolutions, including documentation of special requests and customizations considered important for future support
- Monitor operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
- Check in clients to provide them with physical access to their servers and equipment using a strict level of security protocol
- Communicate with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests
- Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
- Associate's degree in a technical discipline or equivalent work experience and industry technical certifications (e.g., CCNA, CCENT, MCSE, CompTIA Network+, CompTIA A+)
- Demonstrated level of competency with internet technologies, including principles of networking, Cisco, Juniper, Windows operating system, familiarity with basic UNIX commands, DNS, and WEB services
- Experience in a technical support or helpdesk role requiring client support
- Strong analytical and independent problem-solving skills
- Professional and strong verbal communication skills
- Ability to cover weekends or call-offs as needed
- Ability to pass pre-employment drug screen
- Ability to work 12-hour shifts
We place an extremely high value on learning and staying agile in the technology arena. Therefore, we make education and training available to all employees through a very robust, employee-driven training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, top-tier, extremely affordable medical, dental, vision insurance, 401(k) with a generous match, and a paid day off to celebrate your birthday each year.
Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success. Expedient Operations Support Center employees enjoy a relaxed dress code and we stock our kitchens with free snacks and beverages for our all employees.
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