Driver Support Specialist

2 weeks ago


Memphis, Tennessee, United States Swift Transportation Full time
Job Title: Driver Support Specialist

At Swift Transportation, we're committed to providing exceptional support to our drivers. As a Driver Support Specialist, you'll play a vital role in ensuring our drivers have the resources they need to succeed.

Key Responsibilities:
  • Provide drivers with timely support during evening and weekend hours to ensure safe and on-time deliveries.
  • Respond to drivers' inquiries and resolve issues related to schedules, loads, and paperwork.
  • Dispatch drivers on pre-planned loads and complete corresponding data entry and paperwork.
  • Collaborate with teams to address customer needs and resolve load planning and delivery issues.
  • Monitor assigned loads, document issues, and escalate as necessary.
  • Hand off critical information to the next shift to ensure seamless operations.
  • Promote driver safety and well-being at all times.
Requirements:
  • Previous experience in call center and/or transportation operations is preferred.
  • High School Diploma or equivalent is required.
  • Strong communication and problem-solving skills are essential.
  • Ability to work in high-pressure situations and be self-motivated.
  • Detail-oriented and able to multitask.
What We Offer:
  • Competitive starting salary based on experience and location.
  • Potential bonus pay tied to company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive benefits package, including 401(K), medical, dental, vision, and life insurance.

Swift Transportation is an equal employment opportunity employer and prohibits harassment based on protected categories. We're committed to creating a safe and inclusive work environment for all employees and applicants.



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