Patient Service Representative II

5 days ago


Louisville, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) is seeking a highly skilled Patient Service Representative II to join our team. As a key member of our patient service team, you will be responsible for providing administrative support for the check-out operations of our physician practice.

Key Responsibilities
  • Collect and process encounter form data
  • Collect and total outstanding balances and payments for services rendered
  • Balance work and computer at end of day
  • Answer multi-line phone and route calls accordingly
  • Receive and record changes in patient information
  • Demonstrate familiarity with insurance procedures and knowledge of participating plans
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Schedule appointments for return visits and end of day procedures and balancing
  • Compile data for billing personnel
  • Develop A-I-D-E-T fundamentals of communication
  • Attend meetings as required and participate on committees as directed
  • Collaborate with patient, physician, and other care team members as part of a team-based approach to overall patient care
  • Follow policies, procedures, and safety standards
Requirements
  • Minimum one year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required
  • Minimum three years of total customer-facing/customer service experience required
What We Offer

Covenant Health (Tennessee) offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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