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Healthcare Customer Service Specialist
2 months ago
Overview
Join our team as a Healthcare Customer Service Specialist at Covenant Medical Group.
This is a full-time position, requiring 80 hours per pay period on a day shift.
Covenant Medical Group, part of Covenant Health, is a prominent medical practice organization employing over 300 esteemed physicians and providers across various specialties in East Tennessee. Our specialties encompass a wide range of fields including cardiology, endocrinology, gastroenterology, neurology, obstetrics and gynecology, orthopedic surgery, primary care, and more.
Position Summary:
The Healthcare Customer Service Specialist is responsible for providing administrative support for patient service functions related to the check-out operations of our medical practice. This role involves collecting and processing patient encounter data, managing outstanding balances, and ensuring accurate payment processing for services rendered. The specialist will also check patients in and out, possess a solid understanding of insurance protocols, and handle multi-line phone systems along with medical records.
Key Responsibilities:
- Adhere to established departmental policies, procedures, and safety standards.
- Manage incoming telephone calls and direct them appropriately.
- Record and update patient information accurately.
- Demonstrate knowledge of insurance procedures and provider participation.
- Ensure accurate documentation of procedures and diagnoses for billing purposes.
- Schedule follow-up appointments and balance end-of-day procedures.
- Compile necessary data for billing personnel.
- Utilize effective communication techniques as part of the A-I-D-E-T framework.
- Participate in meetings and committees as required.
- Collaborate with patients, physicians, and care team members to enhance overall patient care.
- Complete required educational assignments annually and engage in quality improvement initiatives.
- Perform additional duties as assigned.
Qualifications:
Minimum Education: No specific educational requirements; a combination of formal education and/or relevant work experience is acceptable, typically equivalent to a high school diploma or GED. Preference may be given to candidates with a high school diploma or GED.
Minimum Experience: A minimum of one (1) year of experience in a medical office setting with knowledge of appointment scheduling and billing practices, or at least three (3) years of customer-facing service experience is required.
Licensure Requirement: None
