Client Support Specialist

1 week ago


River Forest, Illinois, United States DOMINICAN UNIVERSITY Full time
Dominican University Careers

JOIN OUR TEAM

Position: Support Center Advisor
Location: River Forest, IL
Job Id: 1935 # of Openings: 0
TITLE: Support Center Advisor
DEPARTMENT: Information Technology
HOURLY RATE: $14.00
AVAILABLE TO: Dominican University Undergraduate Students

Information Technology is in search of dedicated Dominican University students with exceptional leadership qualities to take on the role of Support Center Advisor. This position is pivotal in delivering assistance and solutions for various IT-related inquiries. The ideal candidate will possess strong communication skills, demonstrate meticulous attention to detail, and be receptive to guidance.

Key Responsibilities:
  • Deliver first-level support to clients through in-person interactions, phone calls, or email correspondence;
  • Employ Support Center tools and applications to troubleshoot and aim for resolution during the initial contact;
  • Document detailed cases with all relevant information for each client interaction while on duty;
  • Issue University IDs (Star Cards);
  • Manage printer toner distribution and accurately complete the department chargeback process;
  • Oversee the checkout and return of keys to IT personnel using the key checkout application;
  • Facilitate the checkout and return of equipment from our Equipment Loan Program to the University community using our equipment loan application;
  • Provide technical training to clients both in person and via phone;
  • Maintain classroom equipment as necessary;
  • Adhere to Support Center policies and procedures;
  • Perform other duties as assigned.

Education and Experience: Candidates must be currently enrolled in an undergraduate or graduate program at Dominican University. While majors in Education, Marketing, Computer Science, Management Information Systems, Communication, or Fine Arts are preferred, they are not mandatory. Applicants should also be available for employment for a minimum of the next two years.

Language Ability: Effective and appropriate communication with students, faculty, and staff, both orally and in writing, is essential. Strong interpersonal skills are required to navigate a variety of situations involving students, faculty, and staff.

Reasoning Ability: The ability to prioritize and manage multiple projects is crucial, along with the capacity to work independently. Clear communication in both written and oral forms is expected from the student employee.

Skills: Candidates should be diligent, enthusiastic, responsible, and resourceful. Additionally, familiarity with several of the following technical skills is desirable:
  • Experience in providing customer service through personal interaction, telephone, online chat, or email;
  • Ability to engage with dissatisfied clients and escalate issues when necessary;
  • Capability to follow directions and complete tasks or assignments;
  • Proactive approach to tasks;
  • Strong attention to detail;
  • Excellent written and verbal communication skills;
  • Proficiency in Microsoft Office.

Candidates must be enrolled at least part-time in a degree-seeking program at Dominican University. A background screening is required. Eligibility for employment in the US is mandatory.

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