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Administrative Support Specialist

2 months ago

River Grove, Illinois, United States C&L Maintenance Inc Full time
Job Overview

C&L Maintenance Inc. is a well-established regional provider of commercial facility upkeep services, collaborating with prominent retail, convenience store, and dining brands across the nation. We pride ourselves on being a self-sufficient organization that delivers installation, repair, and urgent response services. This entry-level position is ideal for individuals who are eager to enhance their interpersonal skills and organizational capabilities, serving as a stepping stone for future advancement within various departments of our company.

Role Responsibilities

The Administrative Support Specialist will be the first point of contact for customers and visitors, ensuring a friendly and professional atmosphere that fosters a positive initial experience. Key responsibilities include:

  • Welcoming customers and visitors with warmth and professionalism, ensuring eye contact and a smile.
  • Providing exceptional customer service and assistance both in-person and through electronic communication.
  • Guiding customers and visitors throughout the facility.
  • Monitoring and appropriately escalating inquiries received via the public-facing email address.
  • Maintaining a tidy and organized workspace, including the entrance and lobby areas.
  • Engaging with vendors to ensure smooth operations.
  • Overseeing vendor performance and accountability.
  • Preparing and submitting quotes to clients.
  • Facilitating communication with internal teams.
  • Coordinating the dispatch and routing of service technicians and crews.
  • Occasionally addressing purchase order issues.
Compensation and Benefits

This is a full-time hourly role, operating Monday through Friday, which includes access to a comprehensive benefits package encompassing health, dental, vision, 401k, and paid time off.

Qualifications

This position is designed for entry-level candidates, with no prior experience in facility maintenance required. However, preference will be given to those with a background in customer service or related fields. Ideal candidates will possess:

  • A high school diploma.
  • Outstanding customer service abilities.
  • Strong communication and interpersonal skills.
  • The capacity to work both independently and collaboratively.
  • The ability to manage multiple tasks and perform under pressure.
  • Proficiency in Microsoft Office Suite.
  • A basic understanding of business-related mathematics and financial concepts.